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ACDSee Pro 3.6 for Mac’s compatibility issues in OSX 10.11, El Capitan

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  • ACDSee Pro 3.6 for Mac’s compatibility issues in OSX 10.11, El Capitan

    We have the new build available to address the ACDSee Pro 3.6 for Mac’s compatibility issues in OSX 10.11, El Capitan.

    Here is the link to the new build of ACDSee Pro Mac 3.7 to address such issues:

    http://dl.acdsystems.com.s3.amazonaw...605-mac-en.dmg

    After download, please double-click the dmg file to get the installation file and then run the installation file to start the installation.

    Sorry for the inconvenience this has caused, and thanks again for your patience.

  • #2
    German, French and Japanese updates will be available in a few days.

    Regards,
    The ACDSee Team

    Comment


    • #3
      Waiting progress report.
      Regards.
      Petit Suisse.

      Comment


      • #4
        Import from iPhone not working

        Unfortunately, it is a known issue that importing from iPhone feature in ACDSee Mac Pro 3.7 does not work in OSX 10.11. We are sorry for the inconvenience this has caused. Our development team is aware of the issue and is investigating and working towards a solution.

        As a workaround, we suggest that you can transfer the images files from your iPhone, iPad or iPod to your Mac computer via iTune. After that, you can use ACDSee Mac Pro 3.7 to manage and develop those imported files.

        Comment


        • #5
          ACD released ACDSee Mac Pro 3.7 German - OS X El Capitan 10.11 support added

          Please visit: http://www.acdsee.com/de/support/acdsee-pro-3-mac


          Regards,
          The ACDSee Team

          Comment


          • #6
            My Acdsee 3.7 English version crash at start. If I launch the script in the package I have an error message :
            Last login: Fri Oct 9 12:08:01 on console
            /Applications/ACDSee\ Mac\ Pro.app/Contents/MacOS/ACDSee\ Mac\ Pro ; exit;
            Thomass-MBP:~ thomas$ /Applications/ACDSee\ Mac\ Pro.app/Contents/MacOS/ACDSee\ Mac\ Pro ; exit;
            creationTime=0 -774820569 0;SerialNumber=(null);AcdVendorIDParameter=Unknown ;AcdProductIDParameter=Unknown;DeviceType=HD;size= 299000004608;PartitionID=(null);
            creationTime=0 -834944234 59743;SerialNumber=(null);AcdVendorIDParameter=Unk nown;AcdProductIDParameter=Unknown;DeviceType=HD;s ize=199574421504;PartitionID=4;
            creationTime=0 0 0;SerialNumber=(null);AcdVendorIDParameter=localho st:/DjXJLIYV9QsmmhTjp4x4OV;AcdProductIDParameter=Unkno wn;DeviceType=Network;size=(null);PartitionID=(nul l);
            creationTime=0 0 0;SerialNumber=000000000820;AcdVendorIDParameter=1 452;AcdProductIDParameter=33798;DeviceType=USB;siz e=64037584896;PartitionID=1;
            creationTime=0 -767715608 1548;SerialNumber=(null);AcdVendorIDParameter=bcfs 0;AcdProductIDParameter=Unknown;DeviceType=Network ;size=(null);PartitionID=(null);
            2015-10-09 12:44:46.562 ACDSee Mac Pro[1545:32353] NSWindow warning: adding an unknown subview: <TextFieldWithScheme: 0x7fe9ad2b8d50>. Break on NSLog to debug.
            2015-10-09 12:44:46.563 ACDSee Mac Pro[1545:32353] Call stack:
            (
            0 AppKit 0x00007fff863fc9ab -[NSThemeFrame addSubview:] + 107
            1 ACDSee Mac Pro 0x0000000106f49410 ACDSee Mac Pro + 78864
            2 CoreFoundation 0x00007fff994c5a0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERV ER__ + 12
            3 CoreFoundation 0x00007fff994c599f ___CFXRegistrationPost_block_invoke + 63
            4 CoreFoundation 0x00007fff994c5917 _CFXRegistrationPost + 407
            5 CoreFoundation 0x00007fff994c5682 ___CFXNotificationPost_block_invoke + 50
            6 CoreFoundation 0x00007fff99482442 -[_CFXNotificationRegistrar find: object: observer:enumerator:] + 1922
            7 CoreFoundation 0x00007fff99481695 _CFXNotificationPost + 693
            8 Foundation 0x00007fff97c0a31a -[NSNotificationCenter postNotificationName: object: userInfo:] + 66
            9 AppKit 0x00007fff864b38c0 -[NSWindow _setFrameCommon:display:stashSize:] + 3477
            10 AppKit 0x00007fff864b2b1d -[NSWindow _setFrame:display:allowImplicitAnimation:stashSize :] + 222
            11 AppKit 0x00007fff864b2a38 -[NSWindow setFrame:display:] + 67
            12 AppKit 0x00007fff866b5888 -[NSWindow setContentSize:] + 258
            13 ACDSee Mac Pro 0x0000000106f62c3d ACDSee Mac Pro + 183357
            14 ACDSee Mac Pro 0x0000000106f46ea7 ACDSee Mac Pro + 69287
            15 ACDSee Mac Pro 0x0000000106f4748e ACDSee Mac Pro + 70798
            16 ACDSee Mac Pro 0x0000000106fc4e27 ACDSee Mac Pro + 585255
            17 CoreFoundation 0x00007fff994c5a0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERV ER__ + 12
            18 CoreFoundation 0x00007fff994c599f ___CFXRegistrationPost_block_invoke + 63
            19 CoreFoundation 0x00007fff994c5917 _CFXRegistrationPost + 407
            20 CoreFoundation 0x00007fff994c5682 ___CFXNotificationPost_block_invoke + 50
            21 CoreFoundation 0x00007fff99482442 -[_CFXNotificationRegistrar find: object: observer: enumerator:] + 1922
            22 CoreFoundation 0x00007fff99481695 _CFXNotificationPost + 693
            23 Foundation 0x00007fff97c0a31a -[NSNotificationCenter postNotificationName: object:userInfo:] + 66
            24 AppKit 0x00007fff8652c045 -[NSApplication _postDidFinishNotification] + 297
            25 AppKit 0x00007fff8652bdaf -[NSApplication _sendFinishLaunchingNotification] + 203
            26 AppKit 0x00007fff863e6f65 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
            27 AppKit 0x00007fff863e6a0f -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 250
            28 Foundation 0x00007fff97c58bbd -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
            29 Foundation 0x00007fff97c58a37 _NSAppleEventManagerGenericHandler + 102
            30 AE 0x00007fff93c451b5 _Z20aeDispatchAppleEventPK6AEDescPS_jPh + 531
            31 AE 0x00007fff93c44f3c _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 31
            32 AE 0x00007fff93c44e58 aeProcessAppleEvent + 288
            33 HIToolbox 0x00007fff901c2ef5 AEProcessAppleEvent + 55
            34 AppKit 0x00007fff863e23d4 _DPSNextEvent + 2245
            35 AppKit 0x00007fff863e1369 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:deque ue:] + 454
            36 AppKit 0x00007fff863d5ecc -[NSApplication run] + 682
            37 AppKit 0x00007fff8639f162 NSApplicationMain + 1176
            38 ACDSee Mac Pro 0x0000000106f37e94 ACDSee Mac Pro + 7828
            )
            2015-10-09 12:44:47.448 ACDSee Mac Pro[1545:32353] -[SubscriptionVerificationWindowController loadWindow]: failed to load window nib file 'SubscriptionVerification'.
            logout
            Saving session...
            ...copying shared history...
            ...saving history...truncating history files...
            ...completed.
            Deleting expired sessions...none found.

            [Process completed]








            Any idea ?

            Comment


            • #7
              Please contact ACD Customer Care at:

              https://acdsystems.desk.com/customer...tal/emails/new

              They are better suited to help troubleshot these type of problems.

              Regards.

              Comment


              • #8
                Try to find and clear or move all file .xmp extension from ACDsee Database
                Last edited by bicerclaudiopetronel; 10-19-2015, 10:54 AM.

                Comment


                • #9
                  It's not just Pro 3.6 and El Capitan. The problem is much deeper and has something to do with the way ACDSee reads image files and builds thumbnails. I wouldn't mind trying to remove the .xmp stuff from the database, but I can't find the database. Anyway, I just posted this on another thread, but I think I'll re-post it here also: I've been a loyal ACDSee user ever since it was first developed, first on Windows PCs, now for the last 2 years on a Macbook Pro. I think my Macbook had OS X 10.9 originally, and now it's using 10.11 (El Capitan). When using ACDSee with 10.9 and 10.10, if I made more than 1 or 2 editing changes to a JPG, it would suddenly crash my Macbook. So I Iearned to only do one editing change, then save it, then close ACDSee, then reopen it and make another change. That worked. After installing OS X 10.10, an ACDSee upgrade came out (Build 3.6), so I installed that. Immediately I had the issue of some thumbnails not appearing. You see a white square only. By now I've tried upgrading to OS X 10.11, ACDSee Mac Pro 3.7, reverting to Build 3.6 and back again - all to no avail. Here's an example of what happens: I have a folder with 10 photos in it. In the Manage mode, I click on the folder. Immediately, next to the folder name a little graded wheel starts turning, and it never stops (even if I quit ACDSee and reopen it). In the Manage window, 3 of the photos have thumbnails, and 7 have the white square. If I click on another folder (yes, it's wheel starts turning also) then click back on the original folder, now I can see all 10 thumbnails. Next I go to the Develop mode (same thing happens in the View mode), and in the thumbnail strip below, once again I have the 7 white squares and 3 good thumbnails. I click on the white squares one at a time, and about half of them will show the photo in the main window. If I choose one of them, set up a crop (or any other editing action), then try to save the cropped photo, the small save window appears with the dreaded circular whirling rainbow. I have left my computer on over night, and in the morning the whirling rainbow was still happening. Strangely, every couple of minutes it stops for about 2 seconds, then restarts. ACDSee has gone into gridlock, of course. If I wait for the 2 second time period when the rainbow stops and click Force Quit, I can shut down ACDSee without crashing my Macbook Pro. All my photos are JPGs, and most of them were taken with the same or similar camera, so I can't believe the JPG format has anything to do with it. Another strange thing: some of my folders, including some that have nearly 300 photos, don't get the white square thumbnail issue or the grey graded wheel turning non-stop. So basically, for me, ACDSee has become unusable. Until it gets fixed, I found that the combination of an app called Lyn (for photo organization) and one called Pixelmatr (for editing) provides a temporary solution. And yet another strange thing: The other day I tried to crop an image in Lyn (yes it does basic editing), and when I went to save it, the whirling rainbow appeared and it stalled out. This hadn't happened before. Then I noticed that ACDSee was also open, so I closed it down, and the image in Lyn saved immediately. I was able to reproduce this weird cross-app thing, so it wasn't just coincidence.

                  Comment


                  • #10
                    Heck - My iMac freezes up when I attempt to do any batch processing

                    Comment


                    • #11
                      mine freezing when moving batch image folder to folder. need restart computer to temporary fix the problem

                      Comment


                      • #12
                        Two more months go by,and still no fix........Lovely

                        Comment


                        • #13
                          Once again, I stepped into the mud, when updating my MACBookPro to OS 10.11.3 El Capitan
                          I've waited a few months to do so, but now my ACDSee Pro 3 for MAC wouldnt work,
                          also after I have de-installed the old Vers. and re-installed the latest Vers. (like posted here in # 5).

                          I'm more than frustrated, due to the reason, that this is a re-ocuring problem, every time Apple has re-leased a new OS,
                          we as YOUR VALUED Customers received such a crap support from YOU (ACD).

                          I've sent out a message to ACD System Support <support@acdsystems.com>,
                          but all I've received so far is the automated response that some-one- will react in the time frame from about 3 working days... the timer is running....

                          It would be great to receive prompt support (aka a.s.a.p.)
                          Kind Regards
                          Your Valued Customer since > 10 Years
                          MixMax



                          Last edited by MixMax; 03-28-2016, 01:11 AM. Reason: there was no answer, and no one contacted me later to my request, so forget it.

                          Comment


                          • #14
                            Originally posted by MixMax View Post
                            Once again, I stepped into the mud, when updating my MACBookPro to OS 10.11.3 El Capitan
                            I've waited a few months to do so, but now my ACDSee Pro 3 for MAC wouldnt work,
                            also after I have de-installed the old Vers. and re-installed the latest Vers. (like posted here in # 5).

                            I'm more than frustrated, due to the reason, that this is a re-ocuring problem, every time Apple has re-leased a new OS,
                            we as YOUR VALUED Customers received such a crap support from YOU (ACD).

                            I've sent out a message to ACD System Support <support@acdsystems.com>,
                            but all I've received so far is the automated response that some-one- will react in the time frame from about 3 working days... the timer is running....

                            It would be great to receive prompt support (aka a.s.a.p.)
                            Kind Regards
                            Your Valued Customer since > 10 Years
                            MixMax


                            Throw the app into the trash. I can't understand why they keep selling it when no one can use this piece of junk that's been around for over 5 years. It never gets fixed, they just patch it until it breaks again. Go to Adobe Elements - works the same way but infinitely better, no crashes ever and there's a ton of people willing to help if you need it. Also cheaper and OSX updates don't impact it. Much richer tool bag.

                            Comment


                            • #15
                              New ACDSee owner, but I simply cannot get it to work in any way the is remotely fast, efficient or even barely suitable. Most of my library of photos is on an external hard drive, and I want to move some photos onto my computer, and work them with ACDSee. Whether I import one, or try a folder, the wheel spins, the program hangs up and NOTHING I do short of force quitting will work. If I delete a photo, same thing. This has to be the most frustrating photo management program I've ever used. (I should have spent more time on the trial period . Anyway, is it because of the Mac/El Capitan compatibility issue? Is it because my photos are on an external hard drive? I really can't continue with this at the pace it is operating.Thanks all!

                              Comment

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