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Image attributes missing in some jpg files (ACDSee Professional 2018)

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  • Image attributes missing in some jpg files (ACDSee Professional 2018)

    My ACDSee Professional 2018 is not gathering basic information of some photos in some folders, like "Image Dimensions" under "Image Attributes".
    I've attached a screenshot showing the situation.
    There is nothing wrong with the files affected (they are not corrupted, as I can view the thumbnails, open and edit them).
    Is it a bug?
    I've already excluded the folder from database, put them again and catalogued all images under the affected folder again, expecting it would fix the problem, but it haven't worked.
    Please advise. Thank you!
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