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  • Deactivate and Activate

    I have a new computer and wish to activate my Canvas Draw 4 on it. Canvas is still running on my old computer. I also have acdID Portal. The Portal only gives me the Licence Key for Canvas 3 even though I have Canvas 4 Version 402 build 60.

  • #2
    Have you contacted ACD Canvas support? This forum is for users to interact, ACD personnel only stop by once in awhile. https://www.canvasgfx.com/en/support/form

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    • #3
      Yes, I have. It is the weekend and it seems that there is no one at support. I guess I'll have to wait until Monday. Thank you for responding it is appreciated.

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      • #4
        Hi Hank,

        To deactivate your previous versions of Canvas draw installed, please follow the steps in this KB article:
        https://acdsystems.desk.com/customer...talled-program

        Hope this helps.

        I have also replied your support ticket.




        James
        ACD Customer Care





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