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  • Shortcut keys not working (CMD-1, CTRL-1 etc.)

    The shortcut keys like CMD-1 (for making rating=1) don't work. Haven't tried them all but CTRL-1 (for Yellow) doesn't work either.

    http://help.acdsystems.com/en/acdsee...0Keys%7C_____1

  • #2
    Hi DIPPOLDS,

    Thank you for your report.

    1) Have you assigned those keyboard shortcuts to other system commands, either via System Preferences or a third-party application?
    2) What is your keyboard input source language?

    Best regards,
    David

    Comment


    • #3
      I had this same problem when I started using the Pro 3 Beta, but found that it was because I was storing my images on an external usb drive and had not changed the default ACDSee Preferences value for "Always exclude removable drives from the database". Once I changed that value the cmd-keys started working properly. Could that be your issue as well?

      Comment


      • #4
        Originally posted by david@acd View Post
        Hi DIPPOLDS,

        Thank you for your report.

        1) Have you assigned those keyboard shortcuts to other system commands, either via System Preferences or a third-party application?
        2) What is your keyboard input source language?

        Best regards,
        David
        I tried it again and it is working fine in Manage View and Develop. In Develop there is a ~8 second spinning ball when I do a CMD-1 (one star). I am not sure what has changed (although I have restarted the Mac).

        My keyboard input source is U.S. I don't have a 3rd party application and the shortcuts in System Preferences are the default from Apple. My photos are local (primary Macintosh HD).

        Comment


        • #5
          Hi DIPPOLDS,

          Thank you for the reply.

          You mention you experienced an 8 second spinning ball when doing Cmd+1. Does this spinning wheel occur every time you press Cmd+1 in Develop mode?
          Is it possible the spinning wheel was caused by some other system activity? Example, maybe it was decoding a large RAW image or encoding an image you had previously saved in the background?

          Best regards,
          David

          Comment


          • #6
            Originally posted by david@acd View Post
            Hi DIPPOLDS,

            Thank you for the reply.

            You mention you experienced an 8 second spinning ball when doing Cmd+1. Does this spinning wheel occur every time you press Cmd+1 in Develop mode?
            Is it possible the spinning wheel was caused by some other system activity? Example, maybe it was decoding a large RAW image or encoding an image you had previously saved in the background?

            Best regards,
            David
            In Develop mode, doing a CMD-1 (or 2-5) consistently puts up an 8 second spinning ball. In general, I think there is more going on behind the scenes in Develop mode. If I wait 72 seconds after going to a photo in Develop mode, CMD-1 will work instantly.

            Test
            Open Activity Monitor
            Open a photo in develop mode. Wait until CPU goes 1-10% on ACDSee

            ~Second
            0 - change to next photo - CPU goes to ~190%, photo immediately appears
            0-13 - Loading dialog appears
            13-28 - looks like you could edit during this time but suspect not
            29-42 - spinning ball - sometimes it shows twice rather than continuously
            72 - CPU returns to 1-10% on ACDSee. You can CMD-1 or switch to geometry and everything works.

            I my view, if it takes 72 seconds to open an NEF, the Loading... dialog should stay on the screen until develop mode is ready.

            Comment

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