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  • Computer freezes, needs reboot

    While working with acdsee, computer freezes and need to reboot. No response at all when this happens, computer is locked up with no keyboard nor mouse response. Using acdsee U10 on Windows 10. Anyone experiencing similar problem?

  • #2
    What does the reliably monitor say

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    • #3
      Also, you might want to take note of where and when in your photo processing routine you are, when it occurs. (i.e. Develop tab, Edit tab, Light EQ, noise control, etc.) That way when you report it to Tech support, you can help them isolate the area of problem. At least it give them an area with which to start looking.

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      • #4
        Hi rg65@67,

        We indeed need more details in order to understand and troubleshot the problem. So please provide the steps that lead to such situation, so we can try identify the possible problem.


        Regards,
        James -

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        • #5
          Froze three consecutives times this morning, raw file (.pef from Pentax k-70). Selected photo, develop, changed white balance (pull down), adjust exposure/highlight/fill via numeric entries and the system freezes during one of these adjustments.

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