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Random Crash/Restart?

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  • Random Crash/Restart?

    I just installed ACDSee Ultimate for the first time. I opened up a folder with some recent pictures and started going through them. I wasn't doing any processing, just clicking/arrowing through the pictures in the folder. At one point, after about 20 minutes, the program froze. Before I could crtl-alt-del it, the computer had restarted and was going through the bios screen, etc. Windows detected a crash but was able to restart. I went back into ACDSee and was able to browse through photos for another 20 minutes or so.
    Any type of known issue that would cause this? Wasn't thrilled it happened so quickly, but maybe just a one time thing?
    Thanks!

  • #2
    Hello Bcemail,

    Sorry for the trouble this may have caused.

    We would like to get the crash report in order to understand the problem and find possible of the cause of this random. I will follow up this case with a support ticket to your yahoo email address. Please reply to that email with the crash report.





    Regards,
    James
    Customer Care Team

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