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ACDSee 365 Subscription - Update Billing Information

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  • ACDSee 365 Subscription - Update Billing Information

    ACDsee have just sent me an email to let me know my subscription failed (Card Expired) but with absolutely no instructions on how to update my card details!

    Does anyone know how I can update my billing information there appears to be nothing in the portal or any of the help pages - I have emailed them but god knows how long a response will take! and I am not making an international call over this.

    Any help gratefully received.

  • #2
    Hello,

    You can make a new purchase of the personal plan with the new credit card information to replace the old subscription. Will also reply to your support ticket.



    Regards,
    James - ACD Customer Care

    Comment


    • #3
      Given how - non intuitive this is perhaps it would be worth giving this information in the email.

      Originally posted by James W- View Post
      Hello,

      You can make a new purchase of the personal plan with the new credit card information to replace the old subscription. Will also reply to your support ticket.



      Regards,
      James - ACD Customer Care

      Comment

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