Yesterday I finally found the time to upgrade from Pro 8 to Pro 9, Build 439, looking forward to compatibility with the RAW files from the Canon T6s I've had since April. I'd installed Adobe DNG Converter 9.1 and converted a few T6s images, but that's additional work I've tried to avoid. But, I find that Pro 9 still doesn't read some of my T6s images. Some days' pictures are fine, others' not. I've now confirmed that DNG Converter could convert another batch that Pro 9 doesn't recognize. (In Pro 9, the thumbnails are blank and the Properties File tab displays File Information but not Image Attributes or EXIF metadata, just as in Pro 8). Does this make any sense?
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Canon T6s RAW in Pro 9?
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Originally posted by Dennis Cheasebro View PostDoes this make any sense?
Imho your best option is to convert these file to DNG.
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Emil, thanks. But, Pro 9 Release Notes, http://www.acdsee.com/en/support/acd...ease-notes/9-0 clearly says "Added RAW support for following cameras: ... Canon EOS 760D (Rebel T6s, Kiss 8000D)". This is Build 439. If that isn't true, how can I know and where do I look for support when it arrives?Last edited by Dennis Cheasebro; 10-24-2015, 06:37 AM.
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To me, this sounds like a reason to get tech support involved.
https://acdsystems.desk.com/customer...tal/emails/new
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Problem solved!
Tech Support's ideas were going nowhere, but I noticed that an update to Pro 9 Build 453 was available. Maybe that would help. While preparing to install the update, I reviewed my notes on Build 212, the last update (vs upgrade) that I’d installed. I had some trouble (not identical) then reading Canon SX50 HS RAW files (new at the time) and found a forum comment that said, in Windows Explorer, to rename the RAW folder to make ACDSee reanalyze it. (Just don't do that with a folder that has any ACDSee metadata.) Or, in ACDSee, move the unsupported files to a temporary folder, then navigate ACDSee away and in Windows Explorer rename the folder. That solved this one too.
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