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ACDSee Pro 2019 No Longer Reading HEIC Photos from iPhone

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  • #16
    Hi Tristan, yes, the plugin is listed, and it is checked.

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    • #17
      It is disappointing that ONCE AGAIN I can't see HEIC files. I've gone through the outlined routines before and was able to see HEIC files. I need to edit, send images NOW, instead I have to .... I have Photo Shop Ulitmate 2019.

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      • #18
        Solution: open the HEIC file in Microsoft Paint and save it as JPEG.

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        • #19
          Hi whiteone,


          We would like to have one or two of your sample HEIC files to look into this. I will send you a support ticket to follow up.




          Regards
          James

          ACD Customer Care

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