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acdsee studio professional 2021 crushed at start up

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  • acdsee studio professional 2021 crushed at start up

    I 've been using acdsee products for years now, and I have my old version of pro10.
    I purchased studio professional 2021 because the previous version could not read certain raw files. everything was ok for about a couple of months then suddenly both apps stopped working.
    I launch them, they appear for a couple of secs and suddently disappear. they are in the background but do not work
    I once found on the forum a procedure using cmd.exe that did the job and fix it for a while , but then the problem came back.
    so both apps don't work anymore now, I could not have a proper support for the company so far.

    windows firewall and antivirus

    os windows 10 pro 64. build 19041.630
    nvidia geforce gtx 1050 ti , driver are updated

    photoshop, LR, Bridge and everything esle work perfectly
    Last edited by albertob; 11-23-2020, 08:35 AM.

  • #2
    seems like with this cmd I fixed the issue

    reg copy "HKCU\SOFTWARE\ACD Systems" "HKCU\SOFTWARE\ACD Systems_old" /S /F
    reg delete "HKCU\SOFTWARE\ACD Systems" /F