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ACDSee 2021 No Longer Reading HEIC Photos from iPad

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  • ACDSee 2021 No Longer Reading HEIC Photos from iPad

    I am user of registered ACDSee Photo Studio Ultimate 2021, Version 14. I am trying to open photo on my Windows10 x64 PC, made with IPAD Pro (version of 2017)

    ACDSee no longer reads HEIC formatted photos in Windows 10. I receive the notice "The source data format is not recognized".

    Has anyone else experienced this issue? I already have the HEIC plugin in c:\Program Files\ACD Systems\ACDSee Ultimate\14.0\PlugIns\, version is 2.0.79.0
    Attached Files
    Last edited by gedonis; 12-02-2021, 07:39 PM.

  • #2
    gedonis

    ACDSee U2021 is reading heic image here OK, though I don't have any specifically from an IPad Pro to try.

    Perhaps double check that the Heic Image Decoding Library plug in is installed (ID_HEIC.api) and ticked, and then try rebooting your PC.
    The other suggestion is to try View->Reset Layout, and then a reboot.
    Failing that, can you provide a link to one of the Heic images concerned.?

    Click image for larger version

Name:	Heic.jpg
Views:	856
Size:	355.1 KB
ID:	58370

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    • #3
      gedonis

      For what it is worth, I have now obtained a HEIC photo taken with an iPad Pro (10.5")

      The image is 4032 x 3024 (12.2MP), is 34.9MB uncompressed 24 bit color. The file size is 1.4MB.
      It is showing correctly as a thumbnail in U2021, also in View mode, Develop Mode, and Edit Mode
      It is likewise showing correctly in all modes in U2022.

      Click image for larger version  Name:	File Details.jpg Views:	0 Size:	146.1 KB ID:	58498
      Last edited by Greyfox; 12-10-2021, 01:07 PM. Reason: Found more appropriate test image - this one from iPad Pro

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      • #4
        Did you download the last RAW definition file update?

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        • #5
          You might need to download and install the HEIF Image Extensions from MS Store.

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