ACDSee 2021 No Longer Reading HEIC Photos from iPad

[gedonis]

I am user of registered ACDSee Photo Studio Ultimate 2021, Version 14. I am trying to open photo on my Windows10 x64 PC, made with IPAD Pro (version of 2017)

ACDSee no longer reads HEIC formatted photos in Windows 10. I receive the notice "The source data format is not recognized".

Has anyone else experienced this issue? I already have the HEIC plugin in c:\Program Files\ACD Systems\ACDSee Ultimate\14.0\PlugIns\, version is 2.0.79.0

[Greyfox]

gedonis

ACDSee U2021 is reading heic image here OK, though I don't have any specifically from an IPad Pro to try.

Perhaps double check that the Heic Image Decoding Library plug in is installed (ID_HEIC.api) and ticked, and then try rebooting your PC.
The other suggestion is to try View->Reset Layout, and then a reboot.
Failing that, can you provide a link to one of the Heic images concerned.?

[Greyfox]

gedonis

For what it is worth, I have now obtained a HEIC photo taken with an iPad Pro (10.5")

The image is 4032 x 3024 (12.2MP), is 34.9MB uncompressed 24 bit color. The file size is 1.4MB.
It is showing correctly as a thumbnail in U2021, also in View mode, Develop Mode, and Edit Mode
It is likewise showing correctly in all modes in U2022.

[Regor250]

Did you download the last RAW definition file update?

[Emil]

You might need to download and install the HEIF Image Extensions from MS Store.