ACDSee Professional 2021

[RobtMcR]

Hello,
I just installed AC IDSee Professional 2021. When I tried to save an edited photo (just a crop) I got an "Cannot write output file" message.
Any advice on how to fix this would be greatly appreciated.
Robert

[Greyfox]

I just installed AC IDSee Professional 2021. When I tried to save an edited photo (just a crop) I got an "Cannot write output file" message.
Any advice on how to fix this would be greatly appreciated.

On the limited information provided, it could be:

(a) a permissions issue (you perhaps don't have permission to write to the particular location). Can you try writing to another location, for example the desktop.

(b) if you are using3rd party antivirus software, it could be blocking the attempted writes. See https://forum.acdsee.com/forum/main-...ware#post57756 and the linked support article in it.

Otherwise:
What format is the original image?
Did you use Done then Save, or Save then Save As, Save a copy, Export?
If you used Save As, Save a copy or Export, what image format did you choose, and to what location?
Are you logged into the PC as a user or administrator?

[RobtMcR]

Hello Greyfox,
Just wanted to thank you for your help. It was Avast that was the culprit. ACDSee wasn't listed in their "Blocked" section, but when I added it to "Allowed" everything worked out.
Thanks again,
Robert