Pro 2023 & people

[JBell]

I just installed Pro 2023 and converted the database from 2022. NONE of the people are tagged! I cannot tell you how many hours I've spent tagging 95% of my 100k photos. Any ideas?

[Tristan H]

Hi JBell,

I just tried this myself and the people in my database were successfully converted from the 2022 to the 2023 database. Is it possible that Show Face Outlines is disabled in View mode? This is the default setting, and would make it appear that there are no faces in images.

Do you see your people in People mode, or when you perform a search from Quick Search or the Catalog pane?

Thanks,
Tristan H.
ACD Systems

[JBell]

When I click the people icon on the top bar I'm told "There are no named people in your ACDSee database. Go to unnamed view to to start naming people."
I started up 2022 and they are all there . . . .

[Tristan H]

Hi JBell,

I'm not sure what could have caused this. Does anything else seem to be missing from the database? If you search for some other piece of metadata that you regularly use, or use the Image Well item in the Catalog pane, do you see the same results in Professional 2023 as in 2022?

When you converted the database, did you check the options to rebuild metadata or optimize the database? You could try converting the database again with these options unchecked.

Where are the photos with faces stored? On your local PC, or somewhere else like a network drive, NAS, or removable drive?

I would recommend contacting Customer Care if converting the database again does not solve the issue: https://www.acdsee.com/en/support/form/

As a backup method, if your face data is embedded into your photos, it is possible to use Tools > Database > Catalog Files with the option to import the embedded ACDSee face data. But this is much slower than converting the database, and should not be necessary as database conversion should bring all of the face data into 2023.

Thanks,
Tristan H.
ACD Systems

[JBell]

There is not much else in the database except people/faces. Pro 2022 has the faces labeled, 2023 does not. I have converted the database twice; once with boxes checked and once without. No luck. The photos, database, and program are all on local drives. In the new Pro 2023 I ran Tools - Database - Catalog on a folder of 66 files and it picked up the people/faces. So I guess I could run it for all the folders but like you said, converting the database should do it a lot quicker.

[AliGW]

Not much solace, perhaps, but it's worked fine in Ultimate. The new Import Options feature is good, too.

[Tristan H]

Hi JBell,

I'm sorry that this issue is still occurring for you. Unfortunately I still can't reproduce the issue myself. I have talked to somebody in Customer Care, they have received your support ticket and will be replying with some next steps. We are still considering some ideas to try to work around the issue.

Thanks,
Tristan H.
ACD Systems

[JBell]

Thanks for the follow up Tristan H What would happen if I just deleted the 160Pro folder in the Catalogs folder?

[Tristan H]

Hi JBell,

That folder contains the Pro 2023 database (the 2022 database is in 150Pro). So if you delete the 160Pro folder, you would be effectively resetting your database to default on next launch.

If you have started to catalog files to restore the embedded face data, you might want to keep a backup of 160Pro elsewhere in case you want to switch back to it. Or, instead of deleting the database, you could create and switch to a new one in Manage mode from File > Database > New.

Thanks,
Tristan H.
ACD Systems

[JBell]

I thought I should return and explain how I resolved my trouble. As it turns out, I was converting the wrong database! I had started with ACDSee using Home 2022. Then, needing another feature, I upgraded to Pro 2022. The whole time I was using Pro 2022 I was unknowingly still on the Home 2022 databse. So when I upgraded to Pro 2023 and converted the Pro 2022 database I wasn't getting the data I had added (unknowingly added to Home 2022).
Before I discovered the errors of my way I had already started cataloging all the files into Pro2023. So, at least I figured it out and will start off Pro2023 with a good clean database.
Thanks to all who helped, especially Tristan H & Greyfox

[Tristan H]

Well, that is a relief! I'm glad you were able to recover your data from the Home 2022 database.

Thanks,
Tristan H.
ACD Systems