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Video Conveter Hangs when I enter Licence Key - It does not work!

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  • Video Conveter Hangs when I enter Licence Key - It does not work!

    I just bought the ACDSee 2021 home pack and the video converter came with it,
    When I try to install it it hangs after I enter the license key. (see the image).
    It does not work. It is useless junk!

    System has a ryzen 9 16 core cpu with 64GB of ram. It has a 2TB very fast M4 drive and 70TB of overall disk space. It runs Windows 10 with all updates installed,

  • #2
    Hi diveriwzard,

    Sorry to learn that you could not register the Video convertor Pro from the home pack.

    I received your support ticket and I just replied to you. As we cannot reproduce the problem, I suggested that you can try to uninstall and reinstall the program, run the program as admin and then try to register the program again.



    Regards
    James


    ACD Customer Care.

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