Conversion issue and questions from a new user

[Flea77]

1) I understand that HEVC is not currently supported as input and was wondering when it might be. Any ideas?

2) When converting a file (see video01.jpg attached) the converter seems to get about 14 seconds into the conversion at which point the preview thumbnail freezes, elapsed time keeps counting up, and remaining time increases dramatically (at 2min elapsed, remaining time has increased to almost 5 hours, at 5 minutes elapsed it was showing 13 hours left and still at 0% with the preview showing the exact same image), pause does not seem to work, and stopping the conversion takes a while when and if it works (usually it does not and requires a force quit). I have tried both with hardware encoding on and off with the same results. Any Video Converter can convert the file fine.

3) Is there a way to have the program automatically open the destination file directory when it is completed? I know there is a pop-up on the right side of the screen but when I am off doing other things I may not see the pop-up before it closes and it would be nice if it would just open the directory in the file manager once all tasks are completed.

Thanks!

[Greyfox]

1) I understand that HEVC is not currently supported as input and was wondering when it might be. Any ideas?

You would need to ask ACDSee Support at https://www.acdsee.com/en/support/form/.

2) When converting a file (see video01.jpg attached) the converter seems to get about 14 seconds into the conversion at which point the preview thumbnail freezes, elapsed time keeps counting up, and remaining time increases dramatically (at 2min elapsed, remaining time has increased to almost 5 hours, at 5 minutes elapsed it was showing 13 hours left and still at 0% with the preview showing the exact same image), pause does not seem to work, and stopping the conversion takes a while when and if it works (usually it does not and requires a force quit). I have tried both with hardware encoding on and off with the same results. Any Video Converter can convert the file fine.

What is the source video format (file extension), and the converted output format?
What are the main specs for the PC. CPU Details, Graphics Card details etc?
Did you have GPU Acceleration enabled?
What Convert qualify did you have set?
Can you post a screen shot of the settings you had in the "Detailed settings" panel

..
3) Is there a way to have the program automatically open the destination file directory when it is completed? I know there is a pop-up on the right side of the screen but when I am off doing other things I may not see the pop-up before it closes and it would be nice if it would just open the directory in the file manager once all tasks are completed.

The current options for "Completion" are those in Tools\Options\Completion. You could opt to enable the "Close ACDSee Video converter after completing the conversion". That would at least make it obvious the task was finished.

[Flea77]

You would need to ask ACDSee Support at https://www.acdsee.com/en/support/form/.

OK, will do.

What is the source video format (file extension), and the converted output format?
What are the main specs for the PC. CPU Details, Graphics Card details etc?
Did you have GPU Acceleration enabled?
What Convert qualify did you have set?
Can you post a screen shot of the settings you had in the "Detailed settings" panel

mkv, mp4
i7-11800H, 32GB, M.2 SSD (boot and data, two separate SSDs), RTX3050
Yes, tried CUDA, Intel, and none, same results
default, nothing changed
Attached as requested

The current options for "Completion" are those in Tools\Options\Completion. You could opt to enable the "Close ACDSee Video converter after completing the conversion". That would at least make it obvious the task was finished.

So the software can not do that, ok.

[Greyfox]

mkv, mp4

I don't have an MKV video with exactly the same specifications as your source video, but ACDSee Video Converter Pro 5 v5.0.0.799 is completing the conversion of an MKV format video to MP4 format here on my PC. .

The details for the source file and the exported file are shown below.



The detailed export settings were:



The bit rate of the source file was higher than Video Converter Pro 5 can export in MP4 format, so I used the max setting of 8000 kbps for the export

The audio format of the source file was AC3, but that option is not available in Video Converter Pro 5 for MP4 format, so the exported video used the AAC audio codec and a bit rate of 192 kbps.

My MKV source file was only 10 minutes 17 seconds in length and the conversion to MP4 with the "Convert Quality" set to Slow to get best quality took only 33 seconds

MKV is a container format, and there can be significant variation between MKV files. Perhaps there is something specific about your MKV source video that Video Converter Pro 5 is having a problem with, or maybe there is an issue with your installation of Video Converter..

At this stage I can only suggest you raise a support request at https://www.acdsee.com/en/support/form/ and provide them with a link to your source file.

[Flea77]

I have converted many MKV files using VCP without issue, this is the only MKV I have had issues with. I thought it might be a problem with the file, right up until AVC converted it without missing a beat. I also watched the original video and converted video at the point where VCP would lock up to see if there was some kind of problem that showed up visually, there was not.

For most things, VCP does an excellent job and does it faster than AVC so I am happy with it, I just wish I didn't have to keep AVC around for HEVC and this kind of issue.

Thanks for trying to help anyway.

[Flea77]

Just an update, I ran into a second one that did pretty much the same thing. It encoded just fine for a while then it seemed to hit a spot and get stuck, the estimated time climbing without it actually making any progress. Unfortunately, I have switched back to Any Video Converter free version even thought I have bought and paid for the ACDSee video converter as ACDSee support didn't get me anywhere and AVC just always works.