Sync fails from Ultimate to 365

[DavidJ01]

Hello,
I recently subscribed to the Home Plan. Subsequently I tried several times over several days to sync folders from my HD to 365 from within Ultimate. Either the sync hung up for hours or failed completely. I have been unable to figure the problem out and to fix it. I would appreciate any advice that you can offer. Thank you!
Dave

[James W-]

Hi DavidJ01,

I cannot reproduce the issue, uploading the files by web sync or direct file uploading worked as expected. Can you try this again? Perhaps start with direct upload of a few hundred images.

If the issue would remain, please contact the support team with the information about your acdID/ACDSee 365 account details. Here is the link to the support form:

https://www.acdsee.com/en/support/form/

Regards
James
Customer Care

[DavidJ01]

James,
Thank you!