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Sync fails from Ultimate to 365

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  • Sync fails from Ultimate to 365

    Hello,
    I recently subscribed to the Home Plan. Subsequently I tried several times over several days to sync folders from my HD to 365 from within Ultimate. Either the sync hung up for hours or failed completely. I have been unable to figure the problem out and to fix it. I would appreciate any advice that you can offer. Thank you!
    Dave

  • #2
    Hi DavidJ01,

    I cannot reproduce the issue, uploading the files by web sync or direct file uploading worked as expected. Can you try this again? Perhaps start with direct upload of a few hundred images.

    If the issue would remain, please contact the support team with the information about your acdID/ACDSee 365 account details. Here is the link to the support form:
    https://www.acdsee.com/en/support/form/


    Regards
    James
    Customer Care


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    • #3
      James,
      Thank you!

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