No announcement yet.

Thumbnails not showing image

  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    Hi [email protected] ... I'm wondering if this thread is still active? I have a similar problem: new files saved into al old folder do not show a thumbnail when I am in Manage mode. I have tried all the suggestions in the thread above; no luck. I use ACDsee Photo Studio 5 version 5.1.1017 on a MacBook Pro on MacOS High Sierra version 10.13.6. Older files still have thumbnails - only new files added do not generate thumbnails. In View mode, the files are fine.


    • #17
      Hi im.djl,

      Thank you for the feedback. Please update to the latest release (for version 5, it's 5.3.1401. However version 6 is the latest version and has many stability improvements and new features).

      If the issue is still unresolved, I suggest creating a new database via the File > Database > New... command, and then checking if the issue still occurs. Note this will not affect your current database and you can switch back to your current database via the File > Database > Recent list.

      Based on the results, I can assist further.

      Best regards,