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Why would I upgrade to version 5 when version 4 is a garbage fire?

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  • Why would I upgrade to version 5 when version 4 is a garbage fire?

    Version 4 of ACDSee Photo Studio for Mac is easily the slowest, buggiest, most still-feels-like-a-beta piece of software I have. I was impressed when owners of version 3 were offered a free upgrade to version 4, and was hopeful I'd see dramatic improvements in the product. That never happened, so I am shocked to see that version 5 was released and the upgrade cost is $60.

    I've been using ACDSee products since 1997 - over 20 years - and have never felt more let down by a product than ACDSee Photo Studio for Mac. It's the most incredibly slow, sluggish, crash-prone product I've ever used from this company. It might as well be called "The Beach Ball Edition" for all the issues it has with locking up. The other day it wouldn't start up no matter what I tried - the process wasn't running, but I couldn't use the app again until I rebooted my machine.

    Does anyone at the company actually use it? How can you justify the batch mode being single-threaded? I can jog around my block in the time it takes to do a single batch rename on 100 photos. It's ridiculous! And rather than getting version 4 to a place where it's actually usable, a paid upgrade is released? That is shocking and disappointing. It's speed of thumbnail rendering is embarrassing - apps like Picasa, released 15 years ago, render JPEG thumbnails 20x faster than your software. If you point it at a folder with a lot of large images, it just locks up for a full minute. Scrolling up and down in a folder of photos is like watching molasses move on my screen. What QA person is testing this and saying it's good enough to ship? What product manager is saying "this is good enough to ask our customers to pay for"?

    And, no, I'm not on some underpowered ten year old Mac: it's a 2015 5K iMac with a Core i7, 32 GB RAM, and a 512 GB SSD. And in all cases these photos are local to my SSD.

    I am sad to say that after over 20 years and countless software purchases, ACD Systems will not get another dollar from me. I have rooted for your success for years, but no more. Companies like Skylum are going to eat your lunch, and it's only because they care enough to put out a great product for their customers. You have a great brand, and a great legacy, but when you put out shoddy products there's only so long your customers are going to stick with you.

    Farewell ACD Systems.

  • #2
    Do what you like - nobody's holding a gun to your head; and let me speak on behalf of users everywhere when I tell you that we don't care...

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    • #3
      Not everyone. Jason is a little harsh but true there are still big issues with the Mac version, speed is one of them. Of the similar apps out there on the plain, ACDMac is one of the slowest if not The slowest. Apple Photos is the speed leader by a mile. ACD Mac versions go back 7-8 years including a disastrous first 3-4 years where they realized it had to be rewritten from the ground up resulting in V4. So V4-5 are new to the game and it's going to take another 3-4 years for it to catch up if possible. I've used the Win version and it's a bit better, at least it's relatively complete but lacks the familiar Mac look and feel. What's troubling is the rumors that Apple will be changing to their own processor away from Intel and who knows what will happen to apps. They may have to be rewritten. I like the ACDMac approach not having to import into some catalog but until the ACD Mac version is fixed and whatever Apple rumors develop, I'm sticking with Apple Photos for all my serious work. Whatever capabilities are not built in, it smoothly connects to other apps, I like the ACD LightEq and use it often as well as half a dozen other apps as plug-ins. But above all I have Speed. Open Photos and wham, it's all there.
      Last edited by LeChiffre; 01-07-2019, 10:37 PM.

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      • #4
        New to this community. Posting to this thread as I have a similar issue. Looking for an alternative to Picasa. Purchased ACDSee Photo Studio 6 for Mac. Running on 2014 iMac with 4Ghz Core i7, 32GB ram, 4GB AMD Radeon R9 M295x (so, yes, a few years old but a very robust system). I've got 300k photos. My initial experience with Photo Studio 6 has been so bad, I'm thinking I'll bail on it, but figured I'd try some posts here to see if it's configurable. Issue is EXTREME slowness. It took over THREE DAYS to catalog the photos. But once that was done, was expecting blinding speed since all pics/metadata would have been indexed. Not the case. Slow and choppy to scroll through thumbnails in Manage view. Tried some searches on keywords (from tags embedded by Picasa). Each search took over 5 minutes with the beach ball, then another few minutes with the Photo Studio progress circle. And switching from folder to folder in Manage view also takes 5 to 10 seconds or more. Any suggestions (including alternatives to ACDSee)?? Thanks in advance.

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        • #5
          Just bought the Mac version thinking it had the heal clone feature. Nope.
          any idea If and when they will include it?
          Is there a way to remove unwanted object on the Mac version?

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          • #6
            Hi bseixas,

            Thank you for your feedback. May I ask some questions:

            1) What are the machine's disk specs, e.g. is it HDD, SSD, or hybrid? And to confirm, the ACDSee database is located on the local disk? (unless you have specified a different location, it will be on the local disk by default).
            2) Regarding the scrolling performance, does performance improve if you increase the thumbnail size (via the slider in the file list bottom-right corner)?
            3) In System Preferences > Displays > Color, what display profile is selected? If it's something like "iMac" and you temporarily change this to "sRGB IEC61966-2.1", do you see any change to the scrolling performance?
            4) Regarding search, are all searches slow, or only when searching for the keywords from Picasa? For example, if you search by filename or any other metadata (ACDSee, IPTC, EXIF), is there a difference?
            5) Regarding switching from folder to folder, by any chance, did you enable Spotlight Comments in the ACDSee Preferences menu? It is disabled by default, but if enabled, it will slow down switching folders.
            6) Which macOS version are you using?
            7) Where are your photos located, e.g. local disk, removable drive, or somewhere on your network?
            8) Finally, if you open the macOS Console.app and use ACDSee, do you see any warnings or errors that are relevant to the issues you're facing?

            I'm sorry to hear your experience has not been smooth so far and I hope I can assist.

            Regards,
            David

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            • #7
              Hi joesilvia,

              Clone and Heal is expected to be added in our next major release, ACDSee Mac 7.
              In the current Mac version, objects can't be removed from photos.

              Regards,
              David

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