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  • Scrolling through image thumbnails in Manage view is very jaggy

    I'm using the latest version of ACDSee for Mac 5.1.130 and I'm on the late 2018 MacBook Pro with 16GB of RAM and VEGA 4GB graphics card and latest mac OS X Mojave 10.14.3

    I emptied the ACDsee database, I literally have 120 jpg and png pictures in the folder (no RAW) and scrolling is very jaggy. Funny enough, scrolling in the folder tree view on the left is silky smooth, yet scrolling through thumbnails in the right pane is very slow, rows jump like 50px up (or down depending on the direction of scrolling) at a time making the whole experience less than desirable. I even switched off "automatic graphics card switching" in System Preferences so I use the VEGA all the time and it still didn't help one bit.

    Anyone else experiencing similar symptoms?

  • #2
    Hi robaczek,

    Yes I have the same problem on my MacBook Pro and iMac, in my case it makes the Mac’s unusable. I have submitted a report and they tell me it’s caused by the Retina screen, there are also other uses associated with this. I have asked for my money back and have been told to be patient and eventually it will be fixed (in which century). The thing about this, the program should never have been released with such a major problem and it’s not mentioned in the bugs on their website.

    I’ve been using the Windows version since it’s first release purely to catalog my images and I run it on the Windows side of my Mac. It would be nice some day to just use the Mac version.

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    • #3
      That's disappointing but thank you for letting me know, at least I know I'm not alone experiencing this issue. Funny thing, somehow Apple has no problems displaying thumbnails in Finder window on Retina screen, one would assume everyone else should be able to use the same method or use GPU to accelerate it... I also am using PC version, I have been using it since ACDSee 95 in 1997 so am also disappointed about the problems the Mac version.

      Comment


      • #4
        Hi robaczek and harpo,

        Thank you for your feedback. We're currently investigating this issue. May I ask two questions:

        1) In System Preferences > Displays > Color, what Color Profile are you using?
        2) If you temporarily switch to sRGB, is there any change in ACDSee scrolling behaviour?

        Regards,
        David

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        • #5
          Hi David,

          My settings are Adobe RGB (1998), using sRGB IEC61966-2.1 it scrolls normally. The scrolling effect is worse on the iMac then the MacBook.

          I have transfer my database from the windows version with great success, one other problem and again in Manage Mode/Categories, when I highlight a thumbnail which has been embedded it doesn't highlight any of the categories I have chosen.

          It would also be nice for the thumbnails to be grouped showing the date taken like the windows version.

          Kind Regards,

          John
          Last edited by harpo; 03-21-2019, 03:01 AM.

          Comment


          • #6
            Hi John,

            Thank you very much for the quick reply. I've reviewed your comments with all members of the product team and we are currently investigating.

            I have transfer my database from the windows version with great success, one other problem and again in Manage Mode/Categories, when I highlight a thumbnail which has been embedded it doesn't highlight any of the categories I have chosen.
            By design, embedded categories (and keywords and Tag) will not be read from the file just by viewing the thumbnail or selecting it. To read the embedded Categories, please try the following:

            1) In the application menu bar, go to Tools > Catalog Folders...
            2) Browse to the folder where the images are located.
            3) Ensure "Import ACDSee organizing information (categories, keywords, tagged)" is checked (by default, it is).
            4) Click the Catalog button.

            It would also be nice for the thumbnails to be grouped showing the date taken like the windows version.
            Although ACDSee Mac currently does not have a "Group By" feature in the file list, it is possible to "Sort by Date Taken".
            You can also select years, months, or days from the Organize Pane Calendar, and this will filter the file list to only show the applicable images.
            Note the Calendar also supports multi-selection via Command+click or Shift+click. So for example, if you wanted to see all cataloged images from 2019 and 2018, you can click 2019, then command+click 2018.


            Regards,
            David


            Comment


            • #7
              Hi David,

              Maybe I'm missing something and I believe I've done everything you have suggested.

              With the Windows version when I select a thumbnail in Manage Mode/Categories it highlights the keywords I have chosen for that particular thumbnail, the Mac version does not.

              Kind regards,

              John

              Comment


              • #8
                Hi John,

                Thank you for the reply. Please let me make sure I'm understanding the issue clearly.

                1) Using ACDSee Windows, you assigned some ACDSee Categories/Keywords to some items.
                2) You then embedded the metadata into the items (using one of the Tools > Metadata > Embed ACDSee Metadata commands).
                3) Then in ACDSee Mac, you catalog those images (using Tools > Catalog Folders...).
                4) When you Catalog Folders, the option to "Import ACDSee organizing information (categories, keywords, tagged)" is checked.
                5) Now you are selecting the image thumbnail in the file list.
                6) But the Category/Keyword you assigned at step 1 does not have a checkmark in the Organize pane.

                I might have made some assumptions here so please correct me if any of the above is wrong.

                Two more questions:
                1. What is the filetype? Please let me know the file extension of the items that are failing.
                2. Prior to running the Catalog Folders command, did you assign other Categories/Keywords in ACDSee Mac?


                Thank you,
                David
                Last edited by david@acd; 03-26-2019, 12:08 AM.

                Comment


                • #9
                  Hi David,

                  Thanks for explaining what I'm trying to talk about so well, much appreciated.

                  1) The Category/Keyword assigned step does have a checkmark.
                  2) It's the step before that, the Keywords that have been assigned to that thumbnail are not highlighted, example People, Places, Event etc.
                  3) The file type are all .jpg
                  4) I assigned Categories/Keywords on the ACDSee Mac.

                  Thanks so much for your help.

                  John

                  Comment


                  • #10
                    Hi John,

                    Thank you for your reply.

                    Note that by design, ACDSee Mac does not highlight the Keyword(s) assigned to a selected thumbnail. Rather, ACDSee Mac indicates which Keyword(s) are assigned by showing a checkmark beside those assigned Keyword(s).

                    Now, you may notice that it is possible to highlight a Keyword in the Organize pane by clicking on it. The purpose of this is to retrieve the thumbnails of all your cataloged items that have that Keyword assigned.

                    Everything above applies to Categories as well.

                    I hope this helps. If I'm still misunderstanding the issue, please let me know.

                    Best regards,
                    David


                    Comment


                    • #11
                      Hi David,

                      Thank you for your reply, much appreciated.

                      Why then does it highlight the keywords I have assigned to a thumbnail in the Windows version. (keywords not assigned are visible) The beauty about this it allows me to check at anytime keywords I haven’t assigned.

                      Thank you for your time.

                      John

                      Comment


                      • #12
                        Hi John,

                        Thank you for the reply.

                        In the Mac version, there are multiple places to see which Keywords are assigned to a selected thumbnail. For example:

                        a) Organize pane "Keywords" section. Assigned Keywords are indicated by the presence of a checkmark (unassigned keywords do not have a checkmark)
                        b) ACDSee Metadata Properties pane "All Keywords" section. Same as the Organize pane.
                        c) ACDSee Metadata Properties pane "Keywords" section. Assigned keywords are displayed as tokens in this field.

                        Another method to see Keywords is to display them in the Status Bar, as follows:

                        1) Open the Preferences menu (cmd+comma)
                        2) Go to the Status Bar tab
                        3) Drag the "ACDSee Metadata" token to the Status bar field.
                        4) Click the token and select Keywords

                        Now when you select a thumbnail, its Keywords are displayed in the Status Bar at the bottom of the app.

                        In the Windows version, there is also a "Keyword Sets" feature which indicates assigned keywords by highlighting. This feature is not currently included in the Mac version, but we hope to add this in an upcoming release.

                        Hope this helps.

                        Best regards,
                        David

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                        • #13
                          Hi David,

                          Thank you for your responses, it's nice to have someone take the time to explain things.

                          Cheers,

                          John

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