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Scrolling through image thumbnails in Manage view is very jaggy

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  • James W-
    replied
    Hi robaczek,

    Sorry to learn that you encountered this scroling performance issue in Mac Version 6.

    I created a support ticket to follow up this case, and will contact you to setup remote access meeting to diagnose the issues you've experienced.





    Regards
    James
    ACDSee customer care

    Leave a comment:


  • robaczek
    replied
    Hello David, thank you for your reply. Unfortunately this is still present, regardless of the folder, and all already scanned. Simply put it almost feels like there is no GPU acceleration vs. the built in Finder window..

    Leave a comment:


  • david@acd
    replied
    Hi robaczek,

    We made improvements to the scrolling performance in v6 so I'm sorry to hear it's still not smooth for you.
    Does this happen in all the folders you browse or only certain ones?
    When you browse to a folder, ACDSee "scans" each item in the folder and, if necessary, decodes the thumbnail and metadata etc.
    Do you notice any difference if the scanner is active vs inactive? The scanner status is indicated in the bottom-right corner of the app by a progress bar that appears when you browse to a folder.

    Regards,
    David

    Leave a comment:


  • robaczek
    replied
    I was wondering if there were any updates to the issue I described above? I have am on the latest version of AcdSee Photo Studio 6 and using the sRGB profile and while it is not as choppy as it used to be, it is still choppy especially when I do a simple test and open the same folder in Finder, in thumbnail view in similar sized thumbnails, finder window is much smoother (silky smooth) compared to ACDSee window. Same with Adobe Photoshop CC browse window, again silky smooth, ACDSee is juggy compared to these two..

    Leave a comment:


  • harpo
    replied
    Hi David,

    Thank you for your responses, it's nice to have someone take the time to explain things.

    Cheers,

    John

    Leave a comment:


  • david@acd
    replied
    Hi John,

    Thank you for the reply.

    In the Mac version, there are multiple places to see which Keywords are assigned to a selected thumbnail. For example:

    a) Organize pane "Keywords" section. Assigned Keywords are indicated by the presence of a checkmark (unassigned keywords do not have a checkmark)
    b) ACDSee Metadata Properties pane "All Keywords" section. Same as the Organize pane.
    c) ACDSee Metadata Properties pane "Keywords" section. Assigned keywords are displayed as tokens in this field.

    Another method to see Keywords is to display them in the Status Bar, as follows:

    1) Open the Preferences menu (cmd+comma)
    2) Go to the Status Bar tab
    3) Drag the "ACDSee Metadata" token to the Status bar field.
    4) Click the token and select Keywords

    Now when you select a thumbnail, its Keywords are displayed in the Status Bar at the bottom of the app.

    In the Windows version, there is also a "Keyword Sets" feature which indicates assigned keywords by highlighting. This feature is not currently included in the Mac version, but we hope to add this in an upcoming release.

    Hope this helps.

    Best regards,
    David

    Leave a comment:


  • harpo
    replied
    Hi David,

    Thank you for your reply, much appreciated.

    Why then does it highlight the keywords I have assigned to a thumbnail in the Windows version. (keywords not assigned are visible) The beauty about this it allows me to check at anytime keywords I haven’t assigned.

    Thank you for your time.

    John

    Leave a comment:


  • david@acd
    replied
    Hi John,

    Thank you for your reply.

    Note that by design, ACDSee Mac does not highlight the Keyword(s) assigned to a selected thumbnail. Rather, ACDSee Mac indicates which Keyword(s) are assigned by showing a checkmark beside those assigned Keyword(s).

    Now, you may notice that it is possible to highlight a Keyword in the Organize pane by clicking on it. The purpose of this is to retrieve the thumbnails of all your cataloged items that have that Keyword assigned.

    Everything above applies to Categories as well.

    I hope this helps. If I'm still misunderstanding the issue, please let me know.

    Best regards,
    David


    Leave a comment:


  • harpo
    replied
    Hi David,

    Thanks for explaining what I'm trying to talk about so well, much appreciated.

    1) The Category/Keyword assigned step does have a checkmark.
    2) It's the step before that, the Keywords that have been assigned to that thumbnail are not highlighted, example People, Places, Event etc.
    3) The file type are all .jpg
    4) I assigned Categories/Keywords on the ACDSee Mac.

    Thanks so much for your help.

    John

    Leave a comment:


  • david@acd
    replied
    Hi John,

    Thank you for the reply. Please let me make sure I'm understanding the issue clearly.

    1) Using ACDSee Windows, you assigned some ACDSee Categories/Keywords to some items.
    2) You then embedded the metadata into the items (using one of the Tools > Metadata > Embed ACDSee Metadata commands).
    3) Then in ACDSee Mac, you catalog those images (using Tools > Catalog Folders...).
    4) When you Catalog Folders, the option to "Import ACDSee organizing information (categories, keywords, tagged)" is checked.
    5) Now you are selecting the image thumbnail in the file list.
    6) But the Category/Keyword you assigned at step 1 does not have a checkmark in the Organize pane.

    I might have made some assumptions here so please correct me if any of the above is wrong.

    Two more questions:
    1. What is the filetype? Please let me know the file extension of the items that are failing.
    2. Prior to running the Catalog Folders command, did you assign other Categories/Keywords in ACDSee Mac?


    Thank you,
    David
    Last edited by david@acd; 03-26-2019, 12:08 AM.

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  • harpo
    replied
    Hi David,

    Maybe I'm missing something and I believe I've done everything you have suggested.

    With the Windows version when I select a thumbnail in Manage Mode/Categories it highlights the keywords I have chosen for that particular thumbnail, the Mac version does not.

    Kind regards,

    John

    Leave a comment:


  • david@acd
    replied
    Hi John,

    Thank you very much for the quick reply. I've reviewed your comments with all members of the product team and we are currently investigating.

    I have transfer my database from the windows version with great success, one other problem and again in Manage Mode/Categories, when I highlight a thumbnail which has been embedded it doesn't highlight any of the categories I have chosen.
    By design, embedded categories (and keywords and Tag) will not be read from the file just by viewing the thumbnail or selecting it. To read the embedded Categories, please try the following:

    1) In the application menu bar, go to Tools > Catalog Folders...
    2) Browse to the folder where the images are located.
    3) Ensure "Import ACDSee organizing information (categories, keywords, tagged)" is checked (by default, it is).
    4) Click the Catalog button.

    It would also be nice for the thumbnails to be grouped showing the date taken like the windows version.
    Although ACDSee Mac currently does not have a "Group By" feature in the file list, it is possible to "Sort by Date Taken".
    You can also select years, months, or days from the Organize Pane Calendar, and this will filter the file list to only show the applicable images.
    Note the Calendar also supports multi-selection via Command+click or Shift+click. So for example, if you wanted to see all cataloged images from 2019 and 2018, you can click 2019, then command+click 2018.


    Regards,
    David


    Leave a comment:


  • harpo
    replied
    Hi David,

    My settings are Adobe RGB (1998), using sRGB IEC61966-2.1 it scrolls normally. The scrolling effect is worse on the iMac then the MacBook.

    I have transfer my database from the windows version with great success, one other problem and again in Manage Mode/Categories, when I highlight a thumbnail which has been embedded it doesn't highlight any of the categories I have chosen.

    It would also be nice for the thumbnails to be grouped showing the date taken like the windows version.

    Kind Regards,

    John
    Last edited by harpo; 03-21-2019, 03:01 AM.

    Leave a comment:


  • david@acd
    replied
    Hi robaczek and harpo,

    Thank you for your feedback. We're currently investigating this issue. May I ask two questions:

    1) In System Preferences > Displays > Color, what Color Profile are you using?
    2) If you temporarily switch to sRGB, is there any change in ACDSee scrolling behaviour?

    Regards,
    David

    ​

    Leave a comment:


  • robaczek
    replied
    That's disappointing but thank you for letting me know, at least I know I'm not alone experiencing this issue. Funny thing, somehow Apple has no problems displaying thumbnails in Finder window on Retina screen, one would assume everyone else should be able to use the same method or use GPU to accelerate it... I also am using PC version, I have been using it since ACDSee 95 in 1997 so am also disappointed about the problems the Mac version.

    Leave a comment:

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