No announcement yet.

Crashes when using geometry on RAF file'

  • Filter
  • Time
  • Show
Clear All
new posts

  • Crashes when using geometry on RAF file'

    When trying to save a RAF to a JPG or RAF file after making changes to a photo, including changes in geometry, MAC version shows saving file but times out and have to force quit ACDSee for Mac. Same changes made to a JPG file and file can be saved without any problem. RAF file can be saves as long as changes to geometry as not made.

  • #2
    Downloaded program again and installed (replaced old program) hoping I was was missing a file. Problem still exists.
    If I remove old program and install as new will I lose all my cataloging and have to catalog hundreds of folders containing
    thousands of files? Someone please advise me. Thanks.


    • #3
      Hello DavidR.

      Removing the application and then reinstalling it will not remove your catalog information. But I do not think this will address the problem as you have already reinstalled and replaced the old installation.

      I will send you a support ticket to follow up this as we will need the RAF file to check if we can reproduce and investigate the problem.