App crashes many times when I try to embed Metadata

[Tahunga]

Recently I started to have a key issue when I try to use the menu item ">Tools>Metadata>Embed ACDSee Metadata in All Files" or ">Tools>Metadata>Embed ACDSee Metadata in Selected Files". The issue is simply that the app crashes and has to be restarted. I have not figured out if the number of files selected makes any difference, as sometimes I select six files and sometimes 200. In either case the app sometimes crashes and sometimes it works. Any ideas why this woud happen, and what I can do about it?

[david@acd]

Hi Tahunga,

What version of the app are you running? In our latest release (7.1.2020), we resolved an issue where the app would sometimes crash when embedding ACDSee metadata to multiple items.

Regards,
David

[Tahunga]

David,

I have been away from ACDSee Forum for a while. So when I came back I noticed that some people were talking about a version 7. But when I go to "check for updates" my ACDSee tells me "You're up to date! ACDSee Photo Studio 6 version 6.4 (1801) is currently the newest version available."
So am I missing something?

Regards,
Tahunga

[david@acd]

Hi Tahunga,

Good to have you back on the Forum! Please take a look at the Mac 7 page here:

https://www.acdsee.com/en/products/photo-studio-mac/

You can also download it and try it out: https://www.acdsee.com/en/products/p...mac/thank-you/

The issues you're experiencing with embedding should be resolved in v7. It would be great to get your feedback.

Thank you,
David

[Tahunga]

Hi David,
thanks for sending me these links. I downloaded the trial version of the Mac version 7, had a quick and serious look at it, and bought it. So get ready for my feedback.

.....and here is the first one: Yes, you are right (as usual ) the issue with the embedding of information (such as keywords, etc) is fixed in version 7.

Regards,

Tahunga

[david@acd]

Hi Tahunga,

Thank you for the nice feedback, and I'm happy to hear the embedding issue is fixed.

Regards,
David

[Tanya Kleynhans]

Hi I have ACDSee 7 for Mac and it crashes every time I try embed the metadata. I have no idea how to solve this. Any suggestions please

[david@acd]

Hi Tanya Kleynhans,

Please ensure you are running the latest version of ACDSee 7 for Mac, which is 7.1.2020.

https://acdid.acdsee.com/support/photo-studio-mac-7

Please let me know if I can assist further.

Thank you,
David