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ACDSee 8 crashes while writing applying Metadata

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  • ACDSee 8 crashes while writing applying Metadata

    I am new to ACDSee for Mac, and have been applying categories to my pictures, I noticed that after applying a category key word to a picture or set of pictures the database icon appears on the image I then select those images and select Metadata> Embed ACDSee Metadata it prepares and then starts to embed. Somewhere along that process the system freezes and a short time reboots my laptop.

    I have a new MacAir M1 with macOS Monterey 12.4

    this is very aggravating as I had only recently purchased the software and went through the extended process of creating my database and importing metadata from my pictures over 150K images.

    anyone have any ideas? I can select between 100 and 500 images at a time and embed the metadata but if I select 800 it 1000 images I get a restart every time

  • #2
    This is the latest report created after the last crash
    Attached Files

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    • #3
      Hi Zosimus,

      Thank you for this report. Our team is currently investigating this issue. May I ask two questions:
      1) What filetypes are your images?
      2) Where are the images located?

      Thank you,
      David

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      • #4
        As an FYI and additional data point, I've noticed this behavior when writing to PNG files specifically. If I try to write metadata to more than about 3 files, ACDSee very consistently crashes. It seems to happen for me only for PNG files, and it doesn't matter if they are stored locally or on a networked drive. Hope this helps.

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