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Very slow to scan folder and no permanent caching, not even in the catalog

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  • StephaneB
    replied
    Jerry, I tried it all. It has been acknowledged as a problem by ACDSee.

    The problematic files are huge. Generally they are high resolution scans grom medium format (we're talking things like 8000x8000 pixels) with 10 or 15 layers on top, all in 16 bits. Or D800 RAW files as smart object with 3 or 4 smart filters make of Nik plugins with a few layers on top.

    I did the reinstall, I even confirmed the problem on a fresh Windows install.

    My PC configuration is solid: i5-6500, 16GB RAM, SSD C drive, pics are on a hybrid drive, Radeon HD 7850 graphics card.

    And no, the TIFF Adobe uses to store layers has nothing universal about it. It creates as many compatibility problems with the other programs as the PSD format. More, actually, because by now the PSD format is pretty well understood.

    Leave a comment:


  • Jerry Gerber
    replied
    Originally posted by StephaneB View Post


    Thank Jerry. All is fine. It is probably a little glitch in ACDSee scan code. I'm perfectly ahppy to convert those files to PSD. We're talking of files that are from 400GB to more than 1GB sometimes.

    As I said, once in PSD format, all is fine.

    I agree PSP cannot compete. That once great software has been trashed by Corel.


    StephaneB,

    You should be getting the same performance with TIFF or JPG files as you are with PSD files, I know I am. Plus, I would think TIFF is a more universal format...
    I'd try reinstalling it and wiping out ACD Systems from the registry (if you know how to do that, otherwise be careful).

    Jerry

    Leave a comment:


  • StephaneB
    replied
    Originally posted by Jerry Gerber View Post
    There's probably something going on with your system or graphics card. One of the many reasons I switched to ACD Ultimate 9 is because of speed, everything loads quickly and once an image is in Manage Mode it is cached and will load instantly. Same with large 70MB files, when I click on one to view, it takes a second or so to scan, but compared to Corel PSP, ACD is far, far faster. I stopped using PSP because it is so damn slow. Do you have enough memory? Enough graphic memory?

    Jerry
    http://www.jerrygerber.com/photography/gallery.htm

    Thank Jerry. All is fine. It is probably a little glitch in ACDSee scan code. I'm perfectly ahppy to convert those files to PSD. We're talking of files that are from 400GB to more than 1GB sometimes.

    As I said, once in PSD format, all is fine.

    I agree PSP cannot compete. That once great software has been trashed by Corel.

    Leave a comment:


  • Jerry Gerber
    replied
    There's probably something going on with your system or graphics card. One of the many reasons I switched to ACD Ultimate 9 is because of speed, everything loads quickly and once an image is in Manage Mode it is cached and will load instantly. Same with large 70MB files, when I click on one to view, it takes a second or so to scan, but compared to Corel PSP, ACD is far, far faster. I stopped using PSP because it is so damn slow. Do you have enough memory? Enough graphic memory?

    Jerry
    http://www.jerrygerber.com/photography/gallery.htm

    Leave a comment:


  • StephaneB
    replied
    The problem has been isolated to large Photoshop TIFF files with layers and smart filters. As a workaround, converting those files to PSD removes any perfomance problem.All is very fast then.

    Leave a comment:


  • mcosgrove
    replied
    Hello StephaneB,

    Thank you for your interest in ACDSee. I'm sending you a private message and would like to speak with you regarding the problem.

    Forum moderators and participants. Thank you very much for helping StephaneB. Your participation on the ACD forum is greatly appreciated...

    Cheers,
    Mark

    Leave a comment:


  • SamDring
    replied
    Your screen shot at post #4 shows, I think, only a small amount of space used by Thumbnail Cache. Your 5844 images are only taking up 92MB whereas, pro rata, some 6000 images in my database would be taking about 0.5GB. Worth pointing out to Support.

    Leave a comment:


  • StephaneB
    replied
    Now I measured it.

    I opened a folder with 35 D800 raw files.

    Fist time : 2 minutes before the first thumbnails are displayed. After 20 seconds more, all the thumbnails are displayed.

    Stop ACDSee, restart it, go to the same folder : 16 seconds to display the thumbnails.

    So it is actually working, albeit very slowly.

    When I go to the same folder in Lightroom, the thumbnails display instantaneously.

    When I go to a folder with 900 pictures, mostly film scans, the whole thing feels very sluggish.

    Leave a comment:


  • StephaneB
    replied
    Thanks for your indications.

    Categories and keywords work.

    It is just that it feels like it has to rebuild the thumbnails after a restart.

    I opened a case with support. It is just that I'd like to decide if I purchase before the end of the current rebate

    Apart from that and a clear bug I saw with contrast on a gradient filter, I find that product really good. And with the new adjustment layers in the edit module, it is like having a PhotoShop specially tailored for photographers.
    Last edited by StephaneB; 12-04-2015, 01:00 AM.

    Leave a comment:


  • SCX
    replied
    It seems ACDSee looses the thumbnails after a restart. What about the keywords? Are they there after a restart, or are they lost as well? Try the quicksearch, or apply a category to a testimage and klick on that category before and after a restart.

    I think, this is a case for the support. This is an official ACDSee forum, but the support visits it not very regulary, so you will have to contact the support.

    Leave a comment:


  • StephaneB
    replied
    Originally posted by SCX View Post
    Try to create a new database and don't catalogue the files, just open one folder with some images in it.

    Where's the database? Has ACDSee access to that folder? Try another folder for the new database, where everyone has simple access.
    I did that.

    ACDSee has access to the folder, I see the files in the db directory growing, etc...

    I click on a folder with, say 900 pictures, it takes several minutes to generate all the thumbnails. I click on another one, same behaviour. I click again on the fist one it is instant and all is very fast.

    I quit ACDSee, restart it, click on the same folder and it takes the same time again to rebuild the thumbnails.

    Leave a comment:


  • Jerry Gerber
    replied
    I just purchased this software yesterday and find that the thumbnails are very fast, even with large TIFF and RAW files. My problem is the eraser tool, it is so sluggish and jerky it is un-usable. I switched from AfterShot Pro 2 because in that program, the thumbnails never really got cached, so every time I scroll through a folder with images, the program would slow to a crawl.

    Leave a comment:


  • SCX
    replied
    I don't know, what's the cause for that behaviour. When I open a new folder, I can scroll while ACDSee creates the thumbnails. Are those files RAW-files and "Generate high quality thumbnail" is activated in the preferences? But that doesn't explain, why ACDSee has to create the thumbnails again and again.

    Try to create a new database and don't catalogue the files, just open one folder with some images in it.

    Where's the database? Has ACDSee access to that folder? Try another folder for the new database, where everyone has simple access.
    Last edited by SCX; 12-03-2015, 01:44 PM.

    Leave a comment:


  • StephaneB
    replied
    I just discovered the DB maintenance tool.

    It does show that the folders have thumbnails in the DB:

    Click image for larger version

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    I really don't understand why ACDSee does not use them.

    Leave a comment:


  • StephaneB
    replied
    Originally posted by SCX View Post
    That's not a normal behaviour of ACDSee. Maybe the folders are exdludes from the database?

    No they are not excluded..

    But I am so glad to read that it is not normal. Thanks for that information!

    Now, what am I doing wrong?

    I created a new database, re-catalogued the folders and I have the same phenomenon.

    Leave a comment:

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