License used too often - what?

[Mathematics]

For versions from 2020 on you can do this yourself - see https://support.acdsee.com/en/suppor...-and-activated.

Apparently, I have a trial still activated on my account but activated the full version. I don't see the option to de-activate.

[fredjm31]

I tried again (English support instead of french) (and not mentionning I have Windows 11) : They reactivated the licence.

[fredjm31]

I've already tried. The (quick and dirty (in my opinion)) answer is that AcdSee 2020 is not compatible with Windows 11, and I should upgrade to AcdSee 2023.

[Greyfox]

I have two licences for my AcdSee 2020.
When I click on "my apps", I have a button to display a popup with the two licences, but no button to click to see the activated machines.

If what you see in your account does not match the instructions in the link, then I suggest you contact Customer Support at https://www.acdsee.com/en/support/form/.

[fredjm31]

...
For versions from 2020 on you can do this yourself - see https://support.acdsee.com/en/suppor...-and-activated.
...

I have two licences for my AcdSee 2020.
When I click on "my apps", I have a button to display a popup with the two licences, but no button to click to see the activated machines.

[popman]

Sure, but as you said, the option is only available for all versions after 2020. All others versions depend on ACDSee support. Yet, they are simply saying: no support for previous versions. Bad luck, Mr. Customer!

[Regor250]

Each Year versions are independents, sub-versions of the same year aren't. As said in Greyfox post above you can de-activate from a previous install yourself from versions 2020 and newer by logging into your ACDSee account (select My Account with the email used to activate the first time), go to My Apps, select details, then select deactivate. That's a lot better than some apps that require you to deactivate from within the app, which doesn't do much good if your computer is dead and want to reinstall on a new computer.

[popman]

Had the same problem. Support said to upgrade. Not really helpful as I also purchased Ultimate 2022. But that should not make v15 unusable, right?

[tyddynonn]

I just had this problem with my installation of 2018 Pro after a Windows reinstall.

I went to the Chat, who told me 2018 is out of support (true) and that my only option was to upgrade to 2023 (false). They did offer a substantial discount.

However a message to support quickly resulted in a refreshed licence code for 2018.

[MartyPop]

What did Support say this time?

They said I'd made too many installations but having said that, they were kind enough to send me yet another license code.

[Greyfox]

Four and a half years later and after installing Ultimate8 on my new PC, I've got exactly the same problem as before ?????

The licence applies to the installation of the software on one specific computer (or for a multi seat licence, on a specific number of computers). Each installation is activated separately.

If you change to a new computer, and you want to install the software on the new computer, if there are no spare licence seats left you need to first de-activate the licence for the old computer, which will then make it available for use on the new computer.

For versions from 2020 on you can do this yourself - see https://support.acdsee.com/en/suppor...-and-activated.
.
For earlier versions you may have to contact https://www.acdsee.com/en/support/form/

[AliGW]

What did Support say this time?

[MartyPop]

Four and a half years later and after installing Ultimate8 on my new PC, I've got exactly the same problem as before ?????

[MarianWhit]

I have this same problem, I guess because the license was purchased on my husband's credit card? I also have struggled through two other machines since January, as I am disabled, and living in a remote area. It is always difficult to have to buy a machine without holding it first...my ergonomic requirements are quite specific. I hope this is the one I will keep.

[MartyPop]

Submitted a support ticket as advised and I've now received a new license code, which has got rid of the annoying popup.

Thanks everybody for your help, much appreciated