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Bug in ACDSee Ultimate 12.1 (Build 1668)

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  • Bug in ACDSee Ultimate 12.1 (Build 1668)

    View a photo in Ultimate 12.1 by clicking on a photo in Windows explorer. When viewing the image do Ctrl+E to edit it. The editor opens and freezes. No photo loaded. To kill the app open the task manager Ctrl+Alt+Delete and end the ACDsee task.

  • #2
    Hi RichardHC,

    I'm sorry to hear that you have been having this issue. So far I have been unable to reproduce it. I'd like to ask for some more information if I could:
    1. Are you going to Edit mode from View mode or from Quick View? If you have opened from explorer it is most likely Quick View, but I just want to be sure.
    2. Does the issue only occur if you use the keyboard shortcut CTRL + E? Does it also occur if you click Edit?
    3. What type of images are you loading to Edit mode? Does the issue happen to just one image, or multiple images, or every single image?
    4. Please try going to Manage mode, and click View > Reset Layout. This will reset your pane layout in all modes, and sometimes helps in situations like these.
    Tristan H.
    ACD Systems