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Canon EOS 6D II Raw incompatible

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  • Canon EOS 6D II Raw incompatible

    I have just tried working with my latest Canon camera EOS 6D II in raw file mode.
    I have discovered that even though it's listed as compatible in the ACDsee Ultimate 2019 info, it produces all the JPG converted file in bright pink only.
    I have checked vie the software and it states it is up to date.
    What is going on. If I use the canon software all is fine.
    Last edited by granddadscott; 07-08-2019, 03:09 AM.

  • #2
    Hi granddadscott,

    We got your support ticket with that sample raw file for us to look into this display issue. From your reply, we are glad to know that updated plugin we sent to you, did address this particular issue.

    So if anyone would experience similar issue, please contact support team with a sample file at
    https://www.acdsee.com/en/support/form/




    Thanks
    James



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