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Computer turns off (and starts again)

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  • Computer turns off (and starts again)

    Hi

    Its seems ACDSEE turn my computer off randomly ... when I use ACDSEE Ultimate (maybe other versions too) my computer reboots, when I check the log it says power was turned off .. I can play all games, I have always the latest driver , I use all kinds of game engines and DEV/Creativity tools, all of them work, I will check that but im kinda sure ACDSEE just need to run and computer restarts... I use 4970k not overclocked ... have no clue why this happens.

    Yes after running in background 10-15 mins my comp restarts...
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
    EventID 41
    Version 6
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    Last edited by neoprana; 03-09-2020, 10:38 AM.

  • #2
    A couple of Windows 10 updates that have come out recently have caused havoc on some people's PCs. Is ACDSee the only app on your PC that is acting up? For how long has this been occurring?

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    • #3
      My advice sounds silly, but have you tried Microsoft Support? They have really improved over the last few years. Depends on your contract with them, Office 365, Business user, Home user.

      The error code 0x8000400000000002 sounds like a core Windows 10 issue.

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