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Tif and ACDC format "Not Recognized"

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  • Tif and ACDC format "Not Recognized"

    Started using ACDSee Photo Studio Ultimate and have come to discover that all my TIF and ACDC formatted files will not open (all black viewing panel). Error message says that "file format is not recognized".
    Oddly, I can open the TIF files in another app just not ACDSee. The ACDSee files, with all their leyers and edits are now not available anywhere.
    Any ideas as to what is going on or how to fix it?

  • #2
    Hi Photogimp,

    We would like to have one of such tiff and acdc files to look into this. As the file size of tiff and acdc file could be large, I will send you an email to follow up, giving the steps to upload the sample files to us.




    Regards
    James

    ACDSee customer care


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    • #3
      Originally posted by Photogimp View Post
      Started using ACDSee Photo Studio Ultimate and have come to discover that all my TIF and ACDC formatted files will not open (all black viewing panel). Error message says that "file format is not recognized".
      Just a thought. Can you go to Tools>Plugi-in settings and check that the pliug-in IDE_ACDStd.api is present, and is ticked?

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