Lost "Second Monitor" Window from Manage View Menu Command

[Nad Noselrub]

This happened with ACDSee Photo Studio Ultimate version 2021 and now in 2022. At first in both versions the "Second Monitor" feature worked great. I like it a lot. But after moving it or the ACDSee app among my 3 monitors (2021) and my 4 monitors (2022) the "Second Monitor" window vanishes. This is not uncommon with other Windows apps, but with other apps one can select it in the task bar, and although it cannot be "seen" on any screen, one can use Restore, Move, and direction keys to bring the window into view. However, with the ACDSee "Second Monitor" it cannot be selected apart from the main application. I expect that others are having this issue. Is there a way to get this "Second Monitor" to be positioned on a viewable screen?

[Greyfox]

Nad Noselrub

I only have two monitors, and I have experienced two circumstances in which ACDSee U2022's "second monitor" display. becomes hidden..

In its reduced size form (not double clicked to make it full screen) it can often wind up underneath another app's open "window" on the second monitor, in which case just shifting focus to the ACDSee app on the main monitor generally exposes it.

But in its reduced size form it can also be moved down behind the task bar (if the task bars are not set to auto hide), and if that occurs the only way I've found to expose it is to temporarily move the task bar. Restoring to a saved custom workspace doesn't reset its position, nor does disabling and re-enabling it in ACDSee's view menu (or Toggling ALT+F5)..It also remembers it's position through the restart of ACDSee.

Other than the above circumstances, which also apply to other applications, I haven't experienced any other situations where the ACDSee "second monitor" pane goes missing.

[Nad Noselrub]

Greyfox Thank you for your reply. Just back from vacation. Looking behind the Taskbar was a good suggestion, but it's not hiding there either as I tried auto hide and closing all add-ins and applications except ACDSee PS Ultimate 2022. I am used to dialog boxes going off screen where ALT+TAB will show that they exist and I can select and then maneuver them (unseen) with Alt+{Spacebar}. However since the "2nd Montitor" is not an app I can't select them or control them with the keyboard. It is hard to believe I am the only one experiencing this Anyone?

[Bones]

Nad Noselrub
You are not the only one and thanks for the Post. I have been suffering the same for 3-4 months and just working around it -today i got sick of it

I have my display back.
However, sorry i cant advise precisely what i did let alone which bit fixed it.
Below is a list of things i did - in about the order - you will see i was just hitting and hoping - no idea really but your comment that so feew reported it was the clue - thanks
hope it helps

• Had Mon 1 as Main Display in windows Settings.
• Set Task bar to auto hide
• turned off Remember windows locations on Monitor connection (Settings Multiple displays)
• ACDsee (Ultimate 2022)
  • Had ACDsee on Mon 1
  • turned of Show Second Monitor
  • Closed ACDsee
• Win Settings - System>Display
  • "Changed "Extend These Displays" - to "Show only on 1"
    • started ACDsee - Show Second Monitor greyed out as expected
• Closed ACDSee
• Win Settings - System>Display
  • "Changed "Show only on 1" - to "Extend These Displays"
    • started ACDsee
    • turned on Show Second Monitor - no different
    • Closed ACDSee
• Win Settings - System>Display
  • "Changed "Extend These Displays" - to "Show only on 2"
    • started ACDsee- Show Second Monitor greyed out as expected
  • "Changed "Show only on 2" - to "Extend These Displays"
  • Set Mon 2 to be Main Display
    • started ACDsee
    • turned on Show Second Monitor - and it appeared on Mon 1
• Moved ACDSE to Mon 1, Sec display to Mon 2
• shut down ACDSee - restarted All OK
• Set Mon 1 to be Primary Display, still with ACDSE to Mon 1, Sec display to Mon 2
• shut down ACDSee - restarted All OK

[Greyfox]

• Had Mon 1 as Main Display in windows Settings.
• Set Task bar to auto hide
• turned off Remember windows locations on Monitor connection (Settings Multiple displays)

Question. Where is the setting for "Remember windows locations on Monitor connections. I don't see it under Settings Multiple displays (Windows 10 Pro)

[Bones]

Greyfox - appologies - i see i did not indicate platform at all
It was on Win 11 - so in Settings>System> Display> open the dropdown on Multiple Display

[Greyfox]

..It was on Win 11 - so in Settings>System> Display> open the dropdown on Multiple Display

Thanks, Another Windows 11 difference (that setting is not in Windows 10 Pro 21H2 (19044_2006)