ACDSee Will NOT Display Any Images

[Regor250]

That is good :-)

[Technomann2]

You should always rule out virus checker interference, so yes.

Since I did a clean install, the ACDSee 2023 program seems to be working, i.e opening to my Images folder and actually displaying my images. So far so good. Thanks for all the help!

[Regor250]

https://forum.acdsee.com/forum/main-category/acdsee-ultimate/57756-acdsee-file-operations-are-blocked-due-to-settings-in-the-anti-virus-software

There's even a sticky post on the topic.

[AliGW]

You should always rule out virus checker interference, so yes.

[Technomann2]

And you have excluded virus checker interference as a possible cause?

How would that be a problem? Should I add the ACDSee program to the list of exclusions in Malwarebytes and Webroot Secure Anywhere??

[Regor250]

And you have excluded virus checker interference as a possible cause?

[Technomann2]

If it is the case that start folder setting in Tools/Options/Manage mode is not being correctly reflected in the registry, then I would consider uninstalling and re-installing ACDSee,

OK, I noticed that I had ACDSee Photo Studio Ultimate 2019, 2020, 2021, 2022 and 2023 all installed on top of each other in the same folder. So I uninstalled each version individually, re-booted my PC, then did a fresh install of Photo Studio Ultimate 2023. However, I STILL can't view any of my images! There is still a little scanning error box at the top of the program, but instead of saying "There are no items in the selected folders" it says "Retrieving Information". But it just keeps scanning and scanning forever and never actually retrieves any information!

[Greyfox]

I think I already answered that--no, it opens to the last folder of images that I was viewing or working on...

In an ACDSee Ultimate Windows 10 installation there is a registry item that indicates whether ACDSee is to "StartinLastDir", and there is another entry "DefaultFolderPIDL" that points to the Home folder.

If it is set to start in a specific home folder, then the DWORD value for "StartinLastDir" should be 0 (zero). When it is set to start in whatever folder was being used in the previous session that DWORD value changes to 1.

If you can find the equivalent registry items in your Window 7 registry it may give you some indication as to whether the startup settings in Tools/Options/Manage Mode are actually being applied.

If it is the case that start folder setting in Tools/Options/Manage mode is not being correctly reflected in the registry, then I would consider uninstalling and re-installing ACDSee,

[Technomann2]

Not saying that it is the issue, but... obsolescence has limitations.

Actually I have one of my other laptops running Windows 10. I took great pains to uninstall all the bloatware, disable all the telemetry, and trick it out with Open Shell and WindowBlinda 11. Still, it's not Aero Glass...

[Technomann2]

Microsoft released Windows 7 in July 2009 !

Yeah, I know. What's your point? Windows 10 is loaded with bloatware, a stupid start menu, stupid tiles, etc. And I will not give up Aero Glass! Windows 7 RULES!

[Regor250]

Microsoft released Windows 7 in July 2009 ! Not saying that it is the issue, but... obsolescence has limitations.

[Technomann2]

So if in Tools/Options/Manage mode you change that to a specific home or start up folder with just one JPG image in it, as I suggested in my previous post, then when ACDSee starts up, does it show that image?

I think I already answered that--no, it opens to the last folder of images that I was viewing or working on...

[Greyfox]

..Yeah I saw that, but there is no "none" setting. The "All" box is checked.

Sorry, my bad. I should have said "All", not "None".

No it doesn't open to that folder, even though I set it as Home as you suggested. It still opens to the last folder I was viewing, whatever that was..

and then

Of course, in the Manage Mode settings I have the "Remember from previous session" box checked...

So if in Tools/Options/Manage mode you change that to a specific home or start up folder with just one JPG image in it, as I suggested in my previous post, then when ACDSee starts up, does it show that image?

[Technomann2]

No it doesn't open to that folder, even though I set it as Home as you suggested. It still opens to the last folder I was viewing, whatever that was...

Of course, in the Manage Mode settings I have the "Remember from previous session" box checked...

[Technomann2]

In regards to Filter in manage mode. The Filter Menu is a pull down menu as shown below

Yeah I saw that, but there is no "none" setting. The "All" box is checked.

I should have added in my original post that sometimes ACDSee Ultimate does open to my last folder and display my images, and sometimes is doesn't. It's about 50/50...

Make a note of what that folder is or was, then try creating a new folder on a local drive, with a single JPG image in it, and in Tools/Options/Manage mode, set that as the Home folder. Then close ACDSee and then open it again. As belt and braces I would reboot as well. Does ACDSee start with that JPG showing.

No it doesn't open to that folder, even though I set it as Home as you suggested. It still opens to the last folder I was viewing, whatever that was...