Green cast to previews after develop mode

[bobrpark]

After completing processing of RAW files in Develop mode and opening Manage mode, all the previews have a green overlay cast on them. If I export the to jpg, the green is gone, but remains in the preview thumbnail of the RAW file. I've attached a screenshot. I just recently upgraded to Ultimate 2023.

I'm wondering what's going on and how to avoid this.

[Greyfox]

After completing processing of RAW files in Develop mode and opening Manage mode, all the previews have a green overlay cast on them. If I export the to jpg, the green is gone, but remains in the preview thumbnail of the RAW file. I've attached a screenshot. I just recently upgraded to Ultimate 2023.

I'm wondering what's going on and how to avoid this.

That is obviously not normal, but without some details, hard to say what the source of the problem is likely to be..
Did the thumbnails have the cast on whatever version of ACDSee you were using before you upgraded, or is it only on thumbnails from RAW images developed in the 2023 version?

What are your Color management settings (Tools/Options/Color Management)? - preferably a screen shot of that dialog.
In Tools/Options/File List, do you have "Use embedded thumbnails" ticked or un-ticked", and if ticked, is "Generate high quality thumbnails" also ticked.

When you select one of those thumbnails, and view the image in View mode, with the mode toggled to show Raw Decode - does it have the green cast.?
When you select one of those thumbnails, and view the image in View mode, with the mode toggled to show Embedded Preview - does it have the green cast?.

If you select one of those thumbnails in manage mode, and from the tools menu select "Rebuild Thumbnails and Metadata", does it make a difference to the cast?

What camera are the RAW shots from, make and model please. Have you checked whether it is a supported RAW format in Ultimate 2023?
Specifically what adjustments have you made in Develop mode, other that letting ACDSee do its basic development?.
In Develop Mode what do you have Output Color space set to?.

[bobrpark]

Did the thumbnails have the cast on whatever version of ACDSee you were using before you upgraded, or is it only on thumbnails from RAW images developed in the 2023 version?

I've been using ACDSee for years, since at least 2005, and never have seen anything like this. I upgraded from Ultimate 2021.

What are your Color management settings (Tools/Options/Color Management)? - preferably a screen shot of that dialog.

see attached screenshot

In Tools/Options/File List, do you have "Use embedded thumbnails" ticked or un-ticked", and if ticked, is "Generate high quality thumbnails" also ticked.

Both are ticked

When you select one of those thumbnails, and view the image in View mode, with the mode toggled to show Raw Decode - does it have the green cast.?
When you select one of those thumbnails, and view the image in View mode, with the mode toggled to show Embedded Preview - does it have the green cast?.

Yes, to both of the above.

If you select one of those thumbnails in manage mode, and from the tools menu select "Rebuild Thumbnails and Metadata", does it make a difference to the cast?

No difference

What camera are the RAW shots from, make and model please. Have you checked whether it is a supported RAW format in Ultimate 2023?

Olympus E-M20 Mark II, it is a supported format and previous versions have had no problem with it. Neither does this one except for the green.

Specifically what adjustments have you made in Develop mode, other that letting ACDSee do its basic development?.

I've done different adjustments depending on the individual shot - usually some minor exposure adjustment, clarity, vibrnace, etc. In some shots I've cropped a bit.

In Develop Mode what do you have Output Color space set to?.

sRGB IEC61966-2.1

[Greyfox]

...
When you select one of those thumbnails, and view the image in View mode, with the mode toggled to show Raw Decode - does it have the green cast.?
When you select one of those thumbnails, and view the image in View mode, with the mode toggled to show Embedded Preview - does it have the green cast?.

Yes, to both of the above.

Thank you for the reply, it at least rules out a number of things.

From the part of your answer that I've quoted above, it would seem that the cast is not only occurring on the thumbnails, but also when viewing both the decoded RAW images in View mode, and when viewing the embedded JPG preview in the RAW file.

But in your initial post, at least a couple of the RAW thumbnails appear to display normally without the cast. Perhaps these thumbnails were carried over from a previous version of ACDSee and have not been "developed" in your current version. The fact that they do display OK however would seem to rule out the issue being a display issue (windows display drivers, graphics card problem, monitor issue).

I've also used ACDSee for many years, and have been using Ultimate 2023 since it was released and I've not seen this occur with ACDSee before.

I suspect that even when the source of the problem is identified and fixed, those particular thumbnails will still show the issue until the images are re-developed and the thumbnails regenerated. I wonder whether the issue is also resulting in incorrect settings being recorded in the xmp sidecar files.

My first suggestion is that you raise a support request with Customer Support at https://www.acdsee.com/en/support/form/

While you wait for a response from them, I wonder could you zip up one of the RAW images that is showing the issue, along with its associated xmp sidecar file, and upload them to a file share site like WeTransfer https://wetransfer.com/ and post the link here (or to a PM). That would enable me to see whether the same cast appears here in my Ultimate 2023 installation, and also to see whether the content of the xmp file has any abnormalities that could shed light on the issue.

I assume you would have tried a reboot of your PC.

Perhaps in Manage mode, select one of the thumbnails that has the cast, right click and select Process/Restore to Original. Then delete the associated xmp file. You will lose any ACDSee metadata for this image. I would be interested in whether that results in the thumbnail returning to its correct color.

You could also try:-
In Manage mode, from the View menu select "Reset Layout". This function has been known to fix a number of issues that are not strictly layout issues. It's a really long shot, but maybe worth a try.

Also perhaps try:-
In Tools/Options/General untick OpenCL image processing, then click on OK.
I'd then close ACDSee and then reopen it.

With both of the above, take a raw image that has been "restored to original" and has had the xmp file deleted, and then reprocess in Develop Mode.

[LV_Bill]

Hi Guys - Good subject, good challenge. I'm traveling, or I would join you in the hunt to find the cause. However, I do have a clue for you that I'm sure will help.

Namely, I have seen this "green" problem before myself. It turns out that these green thumbnails are actually what untouched raw images look like right out of your camera. They are black & white with the green channel, but no red, and no blue. The first step in Develop Mode is a preprocessing step required to get the full RGB color range that we expect to see. For undeveloped raw images, users are only supposed to see the Jpeg preview image that the camera embeds inside the Raw image file. So, you can think of these green thumbnails as displaying "virgin raw".

Users are never supposed to see this green condition. Somehow, ACDSee has been tricked into displaying the virgin raw image as thumbnails. It could be corrupt images. Or, it could be an ACD bug. But, my sense is that it was something that was done incorrectly by the user. Something along the same lines as when users use Windows File Explorer to move Developed images, then wonder why they lost all their Develop settings. For example, I noticed on the screenshot of the green thumbnails that the file types are not displayed with the the file names. Maybe this means something?. Anyway, hope this clue helps you, and good luck with the search for a cause. /Bill

[Tony Alderton]

I have the same problem. It started last March, green with a moiré pattern, and many e-mails back and forth to support (Case 330452) provided no solution. Glad to see it's not just me!

[Greyfox]

Tony Alderton

Hi Tony,
As per my suggestion to the O/P, could you zip up one of the images where this occurs, together with its sidecar xmp file and up load it to a file sharing site such as the free https://wetransfer.com/ and post a link to it here.

[Trevor]

I have a perhaps more subtle, but still very annoying, green cast problem

It is a similar, but probably a different, problem where a green/blue cast will appear when re-devoping an image on ACDSee 2023, that was previously developed on with an older 2021 version of ACDSee.
.... since it is different, I have now moved the details of my post to a new and separate topic