Very slow startup

[Lorne]

I have Photo Studio Ultimate 2022. It was taking 2-3 minutes to load on startup so I did some searches and found it was due to time spent accessing the internet. Since I do not use cloud accounts I went to my firewall and disabled ACDSee access through the firewall which had some success - it now took 20 seconds to load.

Next I pulled out the ethernet cable and started it up - it then took 3-4 seconds to load. Obviously the startup procedures are trying to ping the internet and even when blocked keeps trying for 20 seconds befaore giving up. How can I prevent this so I do not have to disable my internet every time I want to use ACDSee ?

[Regor250]

Did you exclude all Cloud drives you may have (OneDrive etc.) ?

[Lorne]

How do I exclude one drive from ACDSee ? It is listed in the folders pane but I do not use it for photos and you replied to my post asking how to edit the folders pane by saying it could not be done. It is excluded from indexing.

[Greyfox]

I have Photo Studio Ultimate 2022. It was taking 2-3 minutes to load on startup so I did some searches and found it was due to time spent accessing the internet. Since I do not use cloud accounts I went to my firewall and disabled ACDSee access through the firewall which had some success - it now took 20 seconds to load.

Next I pulled out the ethernet cable and started it up - it then took 3-4 seconds to load. Obviously the startup procedures are trying to ping the internet and even when blocked keeps trying for 20 seconds befaore giving up. How can I prevent this so I do not have to disable my internet every time I want to use ACDSee ?

First time startup for the day after boot up here is generally less than 4 seconds and that includes the internet "check in". That check in possibly includes a licence check, and also a checks for any update messages for ACDSee's message center.

The overall actual time will depend on a number of things, including your network and on line access and transfer speeds, the route to the ACDSee check in server, whether you have any 3rd party antivirus or anti- malware applications in play, the size and location of your database and what your ACDSee start up settings are.

To ensure a consistent startup, I choose to have ACDSee always open on a specific "home" folder, and that folder is on a local M.2 NVMe SSD, and it has only a single JPG image in it. I also have ACDSee's program files excluded from my Antivirus software. My database is on another local M.2 NVMe SSD.

But optimizing the local startup conditions aside, if (as it would seem from your post) you are seeing a difference in the order of 2 or more minutes when the PC's Ethernet connection is connected, to when it isn't, then I would start looking at what the routing times to and from the remote server are, and why it is taking so long.

I would also suggest you contact ACDSee Customer Support at https://www.acdsee.com/en/support/form/

[Regor250]

How do I exclude one drive from ACDSee ? It is listed in the folders pane but I do not use it for photos and you replied to my post asking how to edit the folders pane by saying it could not be done. It is excluded from indexing.

It's all you can do, exclude from indexing so ACDSee isn't trying to access and index it needlessly. You can't remove it entirely from the available folders list view unless you disable OneDrive altogether.

Like Greyfox suggested, ACDSee techs can perhaps help identifying what is holding things up.