Producing failed

[JF4b10]

Hello, i have a problem with the message "Video production failed", I used mp4 video and mp3 audio, I more 64 Gb in space in drive and everything looks ok, I include an image of detailed settings,


Really would appreciate any help, Jose Esquivel

[Dylan L]

Hi JF4b10,

Could you please answer the following questions:

• What are your computer specs?
• Do you have hardware acceleration enabled? (Go to Tools > Options > Advanced.) If it is enaled, what hardware are you using?
• When you go to Produce and Share, what is your Output Type? (IE Common Format, Share to Youtube, Share to Vimeo)

Thanks,

Dylan L.
ACD Systems

[JF4b10]

Hi JF4b10,

Could you please answer the following questions:

• What are your computer specs?
• Do you have hardware acceleration enabled? (Go to Tools > Options > Advanced.) If it is enaled, what hardware are you using?
• When you go to Produce and Share, what is your Output Type? (IE Common Format, Share to Youtube, Share to Vimeo)

Thanks,

Dylan L.
ACD Systems

Disable hardware acceleration worked, thanks

[francesco Bernetti]

Hello, i have the same problem, "Production failed", in ACDC Video Recorder 3. I also disable hardware acceleration but it doesn't work. Can you help me?

Thanks

[Dylan L]

Hi francesco Bernetti,

Could you please answer the following questions:

• What are your computer specs?
• Are you seeing the issue when trying to save a video you recorded using Video Recorder, or are you seeing the issue when you Produce and Share a project?
• Do you have Hardware Acceleration turned off for both Video Studio 3 and Video Recorder 3?

Thanks,

Dylan L.
ACD Systems

[francesco Bernetti]

Hi Dylan,

• My laptop is ASUS Intel(R) Core (TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz, 16 GB RAM, 64bit x64, Graphic NVIDIA GeForce MX330 2GB
• I see the issue when I trying to save a video using video recorder
• Video Studio 3 and Video recorder 3 hardware acceleration are turned off
• I use these programs in another laptop and they works!

Thanks,

Francesco

[Dylan L]

Hi francesco Bernetti,

Thank you for your response. Please try upgrading to latest build of Video Studio 4 and seeing if the problem is still reproducible. The build can be downloaded here:
https://www.acdsee.com/en/products/a...o-4/thank-you/

Thanks,

Dylan L.
ACD Systems

[francesco Bernetti]

Thank you for the information,

with VIdeo Studio 4 it works (hardware acceleration are turned off), but now i have license key for Video Recorder 3...

thanks,
Francesco Bernetti

[James W-]

Hi Francesco,

Video studio 3 license code will not work for version 4.

I will discuss with our sales team to provide you with upgrade option to VS 4.0; An email will be sent to you to follow-up.




Thanks
James
ACDSee customer Care