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  • "ACDsee has encountered a system error and will now close"

    please help. i want this to be fixed by 20. since i want that 2 in 1 home 2020 pack.


    i have had test versions before so home 2020 isnt the first installation.

    CPU: AMD FX-8350 grafikkarte: gtx980 if that helps

  • #2
    Hello Shirua - If you have a healthy system (no viruses or OS corruption) then, there are five general causes for a crash of ACDSee ? particularly if it is an immediate crash during startup:
    1. Corrupt Image(s) in the startup-folder.
    2. The ACDSee program itself is corrupted.
    3. The Database is corrupted.
    4. The ACDSee Registry Keys are corrupted.
    5. Conflict with another program or process.
    Following are the diagnostic techniques for each one of these five possible crash causes. I suggest that you go through them again, slowly, one step at a time. I'll bet one of them will reveal the actual cause of your problem.
    1. Shut your system down all the way and reboot to start clean. Test start ACDSee as the only thing running.
    2. Manually start ACDSee with an alternate startup folder. Click Start / Run, then enter ACDSee20.exe c:\. This launches ACDSee pointing at C:\ as the startup-folder. This test bypasses any corrupt images in the actual startup-folder.
    3. Uninstall then re-install ACDSee. Test start again.
    4. Use Windows Explorer and navigate to your database folder. Create a dummy folder next to your actual database folder. Rename the folders so that the blank one becomes the active DB and the real DB has it's name slightly changed. Test start ACDSee again - it will automatically regenerate a new database. [If you get this far and you don't know how to locate your DB folder, post back].
    5. Uninstall ACDSee again. Use Regedit.exe and completely delete this key: HKEY_CURRENT_USER\Software\ACD Systems\. Warning ? this deletes all ACDSee entries ? use with proper caution. Then, reinstall ACDSee and try again. Good luck.
    Last edited by LV_Bill; 11-18-2019, 03:10 PM.

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    • #3
      I installed Ultimate 2020, all working fine except I encounter a system error when batch processing right at the point I add a watermark and go to move the watermark from the default center to the image corner. anyone else have this issue?

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      • #4
        @Geoff Soper: I have that exact same problem you're describing...

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        • #5
          Hi Geoff and tomvdyck,

          Thank you for your feedback regarding this issue. We have a fix scheduled for an update later this month.

          Thanks,
          Tristan H.
          ACD Systems

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          • #6
            Hi Geoff and Tom, I also have this problem. Did you find a fix?

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            • #7
              Same issue here, any news?

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              • #8
                Hi wise_mike,

                What is the full version number of your copy of ACDSee? You can find it from Help > About ACDSee. We released an update in December that fixed this crash. The latest version of Ultimate 2020 (EN) is 13.0.2.2057, and it also has the fix. Version numbers vary for other editions and languages. Any version number 13.0.1.x or higher (23.0.1.x for Home) should have the fix.

                If you are not running the latest version, try clicking Help > Check for Updates.

                Thanks,
                Tristan H.
                ACD Systems

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                • #9
                  https://i.imgur.com/euKUxoD.png

                  unstable... buggy..... as always.

                  each year i try a new acdsee release in the hope it´s worth buying..... nope again v2021 is not.

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                  • #10
                    Hello Tanja Schulte,

                    What exactly are you finding unstable or buggy? Problem with your specific TIFF files? Anything else?

                    Regarding your TIFF files -- customer care has reached out to you a couple of times requesting test images. Without the test images, it is difficult for development to dig into your specific problem. If you can, please work with customer care and get to us one or two sample TIFFs, and I'll have development look into it.

                    All the best,
                    Mark

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                    • #11
                      cataloging files for a start.
                      if that does not work properly the whole program is usless for me.

                      https://i.imgur.com/pYU2f8q.png

                      Regarding your TIFF files -- customer care has reached out to you a couple of times requesting test images.
                      when?
                      i looked in my spam folder and there are ZERO emails from acdsee.


                      oh yes now there is one ( 24.09.2020 um 00:41 Uhr) .... thought i don´t see a "couple".
                      Last edited by Tanja Schulte; 09-23-2020, 03:16 PM.

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                      • #12
                        Please work with customer care. They are positioned to help interface the problem you're having with the development team.

                        Customer care can schedule a TeamViewer session with you and our dev and test team. You can also provide customer care a phone number and we would be happy to call you.

                        Regards,
                        Mark

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                        • #13
                          Originally posted by mcosgrove View Post
                          Please work with customer care. They are positioned to help interface the problem you're having with the development team.

                          Customer care can schedule a TeamViewer session with you and our dev and test team. You can also provide customer care a phone number and we would be happy to call you.

                          Regards,
                          Mark
                          i have send 3 files. maybe they can get something from them.
                          but i have spend enough time on it. i might try again next year.

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