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ACDSee crashing when I attempt to Batch Rename

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  • James W-
    replied
    Hi karenschultz,

    Sorry to learn that batch rename feature stops working.

    Does this issue happen with a single file ? Can you also send the screenshot of the template that you use to rename the files ? In addition, we may need to get the crash report to understand what may have caused the issue.

    I got your support ticket, so you can reply the support ticket with the screenshot and the crash report.



    Regards
    James
    Customer Care Team



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  • karenschulz
    started a topic ACDSee crashing when I attempt to Batch Rename

    ACDSee crashing when I attempt to Batch Rename

    This just started happening yesterday. Before then, the Batch Rename worked perfectly. Now when I select a number of images (I selected just 12 this time, so not a lot), and went to Batch Rename, entered the information I wanted in the Template for the new name, hit "Start Rename," ACDSee crashes. I haven't changed anything in the preferences. Any ideas? I use this feature multiple times a day so this is very frustrating.
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