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  • Where is customer service?

    I have emailed now 3 times ,wrote on the face book page and still cannot get customer service, I am in Australia is this normal for ACDsee or are they just anti- australian? feeling pretty peed-off at the moment, maybe its because I have asked them to honour there 30 day money back guarantee, what do you think ?

  • #2
    Hi fredlaw,

    Sorry to learn that but so far we have not received your support ticket. I have searched your name and email address, but I could not find your message. How did you submit the support ticket, was it via the support form at https://www.acdsee.com/en/support/form/, or did you send that email to a specific email address ?

    Regarding the "30 day money back guarantee", you can see our refund policy in the support page at https://www.acdsee.com/en/support/. Expand the "online order support" section, and there are two topics related to the product refund:

    - What is your refund policy
    The ACD Systems store offers a 30-day money back guarantee. If you purchased a subscription and want to cancel after 30 days of purchase date, no refund is made but auto-renew for subscription will be disabled.

    - How do I request refund
    To request a refund, please contact Customer Care by email or by phone at 1-888-767-9888.


    I will send you email from our support system to your registered email account, to understand more about your recent order. Upon your confirmation, I can proceed to your refund request.



    Thanks
    James

    ACD Customer Care Team


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