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Photo Studio Standard 2019 - view images, mp4 videos will not play

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  • Photo Studio Standard 2019 - view images, mp4 videos will not play

    Hi

    I have a folder full of images and some mp4s, all mixed together. I select one, then click View, and I can click thru them at random by hitting the spacebar.

    But the videos will not play. According to the Menu, Tools, Options, Preview, "autoplay audio and video clips" is checked - but they never play. Gifs will play and loop like they are supposed to - but no kind of video file will ever play.

    Any advice? What am I doing wrong?

  • #2
    Hi Rod2,

    First, can you please open Tools > Plug-in Settings, and on the Image Decode tab, ensure that "ID_Media2.apl" is present in the list and checked.

    Second, where do these MP4 files come from? Is it possible that they are encoded using H.265/HEVC? Do the files play correctly in Movies & TV (Windows 10) or Windows Media Player (Win 8.1 and older)?

    Thanks,
    Tristan H.
    ACD Systems

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