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[James W-]

Hi Roger,

We responded to your support ticket 7 days ago, providing instructions for offline activation. Please review both your inbox and...

[James W-]

Hi Richard,

We have also received your support ticket, and I verified that the license code you provided is valid for the Ultimate 2023 English...

[James W-]

Hi BHamilton,


I have replied to your support email with a suggestion to use the 2nd license code provided in the order confirmation...

[James W-]

Hi Rogor250,

I am glad to know that workaround does work for you on one machine. However, I have not been able to reproduce the issue even...

[James W-]

Hi Melchioe,

I cannot reproduce the issue, upgrading to ACDSee Mac 9.1 does not require re-activation.

Regarding "The "myapps"...

[James W-]

Hi databaseninja,

I suggest you upgrade to the Ultimate Pack 2023, which let you install ACDSee programs on up to 3 devices. For more info,...

[James W-]

Hi nkessler,

In response to your email last Friday, I wrote back to you on the coming Monday and provided a procedure to run the Windows...

[James W-]

Hi AliGW,

We also received your support ticket, and I closely followed up on the case. I will be your point of contact now as it is not feasible...

[James W-]

Hi bwest,


What is the anti-virus program? Please temporarily disable the AV program and then try to run as admin again to start the...

[James W-]

Hi whiteone,


We would like to have one or two of your sample HEIC files to look into this. I will send you a support ticket to follow...

[James W-]

Hi jeromer,

We could not reproduce the problem. In ACDSee Ultimate 2022, regular webp files are shown in both Windows 11 and Windows 10....

[James W-]

Hi Bill_C,

According to our record, your email address (the same one you registered for this forum) was indeed unsubscribed from our newsletter...

[James W-]

Hi Dave,

The file size of the the total files to be uploaded has to be less than 200MB, and this was mentioned in this support article. Therefore...

[James W-]

Hi Peter09,

I cannot reproduce the issue you encountered. I have installed the ON1 Photo Raw 2022 and developed some RAW files. In ACDSee...

[James W-]

Hi AliGW,

I received the supported ticket you sent on Saturday, but there is no earlier ticket for that same subject. I did get two other...